Denzel Chia
Moderator
Post count: 3218
Been thanked: 128 times
#28434 |

Hi,

Please check that you have settings to add username and password.
You should be able to find them in Appearance -> Theme updates
If not, you are using a very old version.

If you are able to find the settings, it could be either your username or password is wrong, or your server is unable to communicate with our company server.

At the moment, Please download the latest version from your account.
And do a manual update.

Thank you.