Topic Resolution: Resolved
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  • #27075

    CW
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    Hi,

    I’m having problems with the Accordion Toggles on our site. They are displaying but the animations aren’t working, so rather than the accordion transitioning from one toggle to another with a smooth animation, it is just transitioning instantly with no animation.

    I also use another plugin for accordions, shortcodes-ultimate, and the shortcode accordion in this is not working at all (displaying, but nothing happens when trying to open the toggles).

    I’ve tried deactivating all non-essential (i.e. non-alora) plugins, including shortcodes-ultimate and this didn’t help. I tried switching to an alternative theme and this did resolve the issue for the shortcodes-ultimate toggles, though obviously I can’t test the T4P toggles without running Alora.

    I can’t pinpoint exactly when they stopped working, the last time I can see when it was definitely working was 29th March. There was a recent WordPress update at beginning of April.

    Any ideas what might be causing this?

    Thanks

    Chris

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  • CW
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    #27076 |
    This reply has been marked as private.
    Denzel Chia
    Moderator
    Post count: 3218
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    #27094 |

    Hi,

    At the moment, I cannot get your website to load.

    Please update to Alora 2.7.8, if you using WordPress 4.5.1

    Thank you.

    CW
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    #27116 |

    Hi Denzel,

    Not sure why the website didn’t load for you but turns out I was running Alora 2.7.0. Wasn’t aware that I needed to apply updates manually as I seem to recall previous updates being pushed out automatically.

    Anyway I’ve updated via FTP and this seems to have resolved the issue completely, and I’ve input the username and password requested by the new version of Alora for future updates.

    Thanks for your help

    Chris

    Denzel Chia
    Moderator
    Post count: 3218
    Been thanked: 128 times
    #27134 |

    You are welcome!

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