• Creator
    Topic
  • #28985

    Nicole Amber
    Spectator

    Hi,

    I just updated my Evolve+ theme (to 3.6.2.) within WordPress and now my website (casatihomecomfort.com) is incoherent, missing information and has a Fatal Message for all to see. I have put it on Maintenance mode. I was going to publish an article and now I have bigger problems!

    Fatal Error message:

    Fatal error: Call to undefined function is_product() in /home/xxxxxx/casatihomecomfort.com/wp-content/themes/evolve-plus/library/functions/basic-functions.php on line 3304

    When I go to WP – Appearance – Themes, I see the following note:

    Broken Themes:

    The following themes are installed but incomplete.

    Name Description
    evolve Stylesheet is missing.

    When I go to my FTP site, there are no folders within the Evolve Plus folder (i.e. after “Library”)

    I will send you my credentials in a private message.

    Thank you in advance for giving your attention and resolution to this problem.

Viewing 10 replies - 1 through 10 (of 15 total)
Replies
  • Nicole Amber
    Spectator
    Post count: 41
    #28986 |

    I also lost all my content in the Bootstrap Slider and Parallax Slider! Again! This is the third time in 6 months!
    This is unbelievable! I don’t know what to do anymore!

    Nicole Amber
    Spectator
    Post count: 41
    #28987 |
    This reply has been set as private.
    Roman
    Keymaster
    Post count: 2600
    #28990 |

    can you provide an FTP details too please?

    Nicole Amber
    Spectator
    Post count: 41
    #29001 |
    This reply has been set as private.
    Roman
    Keymaster
    Post count: 2600
    #29003 |

    updated with a fix..about the slider..didn’t u reset the section? there is no reason for the update to remove existing sliders :S

    Nicole Amber
    Spectator
    Post count: 41
    #29007 |
    This reply has been set as private.
    Roman
    Keymaster
    Post count: 2600
    #29010 |

    how was the update done? auto or manually? what version u used before? yes, backup might bring back the sliders

    Nicole Amber
    Spectator
    Post count: 41
    #29013 |

    The update was auto in WP earlier today, but then I did a manual one after I receive the error message.
    I believe the version before was 4.6.1 because it was also an auto update in WP

    How can we check to see if the backup file brings back the sliders?

    Thank you

    Roman
    Keymaster
    Post count: 2600
    #29015 |

    I am not sure what 4.6.2 version you mean…current evolve version is 2.6.8, make a backup of current settings, then import the old ones..then u will find out 😉

    1 user thanked author for this post.
    Nicole Amber
    Spectator
    Post count: 41
    #29017 |

    Thank you, Roman
    I will try it now.
    In the “Import from file” field, do I type: redux_options_evl_options_backup_14-07-2016?

Viewing 10 replies - 1 through 10 (of 15 total)

The topic ‘After Evolve Plus update to 4.6.2. – website down – fatal error’ is closed to new replies.