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  • #25835

    Tara Quenneville
    Spectator
    Been thanked: 0 times

    Hi,

    We have Alora version 2.7.7 (since the update to 2.7.7) the below is happening.

    Also, it was working before the update and we have done a theme and plugin test. After going to 2016 stock WordPress theme, it works ok.

    We can not access the customize options here:
    http://bestbeachgetaways.com/wp-admin/customize.php (it is either a blank screen or it says you do not have permission). We have cleared cache, cookies, and restarted Chrome and Firefox browsers.

    What are you thoughts on this?

    Thanks . . .

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  • Denzel Chia
    Moderator
    Post count: 3211
    Been thanked: 128 times
    #25860 |

    Hi,

    Your server could be lack of memory to process the preview.
    Or there could be a plugin conflict.
    There is no problem accessing Appearance -> Customize

    You should install reduxframework plugin and use Appearance -> Theme Options

    Thank you

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