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  • #26897

    Jamie Dierks
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    None of the buttons work when I try to customize my site. I can’t even change the layout.

Viewing 15 replies - 1 through 15 (of 16 total)
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  • Nicole Amber
    Participant
    Post count: 41
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    #26902 |

    Ever since I updated the Evolve+ theme to version 2.6.0, I also cannot customize my site using the feature “Customize”. I have to go to “Appearance – Theme Options” to make any changes. However, I have lost previous settings and certain ones don’t work for me now.

    Denzel Chia
    Moderator
    Post count: 2841
    Been thanked: 91 times
    #26914 |

    Hi,

    I can replicate this issue.
    In Appearance -> Customize
    The save button is not working.

    Screen-cast of my test.
    http://screencast-o-matic.com/watch/cDf0jD1mVa

    I will report this issue to my employer.
    Please wait for fix in next version.

    At the moment, Please use Appearance -> Theme Options.

    Thank you.

    Roman
    Keymaster
    Post count: 2538
    Been thanked: 29 times
    #26925 |

    for me it actually works, probably you are moving too fast and don’t let the preview page to reload…then the button changes to Save/Publish

    Greg Reverdiau
    Participant
    Post count: 1
    Been thanked: 0 times
    #26928 |

    Same problem here, waiting for the preview to reload doesn’t do anything.

    Roman
    Keymaster
    Post count: 2538
    Been thanked: 29 times
    #26932 |

    we updated the theme package, please install it again and let me know if it works. thanks

    Nicole Amber
    Participant
    Post count: 41
    Been thanked: 0 times
    #26934 |

    I tried installing the theme and installation keeps failing. It says I already have it installed so I’ll change the file name

    Nicole Amber
    Participant
    Post count: 41
    Been thanked: 0 times
    #26935 |

    Still failing. This is the message I get:

    Destination folder already exists. /home/ncasati/casatihomecomfort.com/wp-content/themes/evolve-plus/

    Theme install failed.

    Do I need to delete the current theme in order to install the updated theme package?

    Nicole Amber
    Participant
    Post count: 41
    Been thanked: 0 times
    #26936 |

    I updated the theme and the Customize still doesn’t work, neither does the ‘save’ button
    Now my Front Page Content Boxes are misaligned and they have merged. I am having so many issues since the update!!! Very frustrating to say the least. It seems there are more and more problems arising with this theme.

    Help!

    Roman
    Keymaster
    Post count: 2538
    Been thanked: 29 times
    #26941 |

    what browser and OS are you using please?

    Nicole Amber
    Participant
    Post count: 41
    Been thanked: 0 times
    #26977 |

    I’m using Windows 10 and Chrome

    Roman
    Keymaster
    Post count: 2538
    Been thanked: 29 times
    #26995 |

    please use Redux Framework plugin to enable the theme options…there is a bug with the customizer and WP 4.5 in some OS and browsers.

    John McMaster
    Participant
    Post count: 11
    Been thanked: 0 times
    #27005 |

    How do I do that? Tried customizing WP 4.5 (on Ubuntu) with Mac 10.10.5 FF/Safari/Chrome, Win7 IE11 and Ubuntu 14 FF and none of them allowed me to customize….

    john

    Roman
    Keymaster
    Post count: 2538
    Been thanked: 29 times
    #27006 |

    please read my previous comment…download the Redux Plugin, it will enable the theme options panel for you

    John McMaster
    Participant
    Post count: 11
    Been thanked: 0 times
    #27008 |

    I had it but did not see how to edit the theme with it. What I have found is that if I open the web page, then from there open ‘theme options’ I can then edit the settings…

    john

    Denzel Chia
    Moderator
    Post count: 2841
    Been thanked: 91 times
    #27025 |

    Hi John,

    After you have installed the reduxframework plugin.
    Go to Appearance -> Theme Options
    You will be able to see an option panel.

    There is no preview for this Theme Options

    You need to make changes, save it and view it on your webpage front end.

    Thank you

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