Topic Resolution: Resolved
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  • #18481

    Thomas Sgro
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    My theme4press slider works fine unless I use the Alora header #3 then it works fines everywhere except the desk version of chrome Version 43.0.2357.130 m. For some reason Chrome shortens the height as if the user is scrolling up.

    Any help would be greatly appreciated

    Tom

Viewing 11 replies - 1 through 11 (of 11 total)
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  • Denzel Chia
    Moderator
    Post count: 2871
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    #18484 |

    Hi,

    Please kindly post your website url to the slider.
    We need to see it in order to investigate and provide a solution.

    Thanks!
    Denzel

    Thomas Sgro
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    #18486 |
    This reply has been marked as private.
    Denzel Chia
    Moderator
    Post count: 2871
    Been thanked: 94 times
    #18488 |

    Hi,

    You are using wp super cache plugin, which is why you only see the problem in chrome. You need to clear it’s cache for all pages to update. And probably clear browser cache too.
    Actually it looks the same in firefox, safari, and chrome, all heights are shortened.
    See my screenshots

    http://prntscr.com/7ku5bz

    http://prntscr.com/7ku5nx

    http://prntscr.com/7ku63r

    I think this is caused by a plugin that loads javascript.
    Please see screenshot of my firebug console.
    http://prntscr.com/7ku9xm

    You can notice that a script has added position: relative; z-index: 5; height: 131px; to <div class='header-wrapper'>
    and added position: relative; z-index: 3; to many other subsequent Div tags

    If you look at my screenshot, I am using header #3
    You can see that there is no additional style codes to <div class='header-wrapper'> or subsequent Div tags.

    By looking at the codes, I have no idea which plugin is causing this conflict.
    Please disable plugins one at a time and disable your super cache to find the conflicting plugin.

    Thanks!
    Denzel

    Thomas Sgro
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    Post count: 12
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    #18489 |

    Thank you I will give it a go

    Thomas Sgro
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    #18491 |

    I disabled all the plugins except Theme4Press Core also I removed WP Super Cache and went from the child theme back to the parent theme all the time deleting my chrome’s cache. The problem still exists.

    Not sure what to try now.
    Tom

    Thomas Sgro
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    Post count: 12
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    #18492 |

    funny how it looks fine while I inspect the elements using Chrome’s debugging tool

    Thomas Sgro
    Spectator
    Post count: 12
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    #18494 |

    It appears on header 1 works properly with theme4press slider, let me know if you want admin access to my site

    Thomas Sgro
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    #18498 |

    It works well with the revolution slider

    Denzel Chia
    Moderator
    Post count: 2871
    Been thanked: 94 times
    #18506 |

    Hi,

    Please kindly continue to use revolution slider if it works properly for you.

    The rectifications that you made has taken effect, I am not seeing any javascript imposed style codes on any Div tag now. Your revolution slider looks the same in both Firefox and Chrome browser now.

    Thanks!
    Denzel

    Thomas Sgro
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    Post count: 12
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    #18511 |
    This reply has been marked as private.
    Denzel Chia
    Moderator
    Post count: 2871
    Been thanked: 94 times
    #18517 |

    Hi,

    I don’t think it is a bug in the theme4press slider.

    It works properly on our demo site across all browsers and so far I have not heard from other customer having similar problem with your site.

    Thanks!
    Denzel

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