Topic Resolution: Resolved
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  • #19250

    Heinrich
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    Hi,

    I am using the Evolve+ theme in combination with standard woocommerce plugin. Both with lastest releases.

    When clicking on a product category I am getting the product catalog displayed correctly. If I then click on a individual product image I get the product name and product description displayed. However, the image itself is not displayed but only a white space. I can even click on this white space and get the product correctly display in the whitebox.

    This issue only appears on iPad. Both iPad2 and iPad Air.

    I tried to deactivate the lightbox function but the described issue did not disappear.

    This is a real showstopper for me to get my webshop up and running. Do you have any idea how I can get it fixed?

    Kind regards
    Heinrich

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  • Imran
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    #19265 |

    Hi Heinrich,

    Thanks for writing in, would you mind providing us with the URL of your website so we can take a closer look into your setup and provide you a detailed response.

    Thanks.

    Heinrich
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    #19268 |

    Hi Imran,

    sure. Here it is:

    http://petras-schmuckstuecke.de/produkt-kategorie/glasscheiben/

    If you click on one of these photos then everything works fine on (Windows) laptop and iPhone. However, on the test iPads I have the product photos do not show up. I also tried to empty the iPad cache: Unfortunately that didn’t improve anything as well.

    Best regards
    Heinrich

    Imran
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    #19270 |

    Hi Heinrich,

    If you wish to show the hidden image after being clicked, so you can try adding the following code under Appearance > Theme Options > custom CSS:

    Thanks.

    Heinrich
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    #19275 |

    Hi Imran,

    thanks a lot for the piece of code: It solved the issue!!

    I’m really impressed with your excellent support.
    Thanks you so much!

    Best regards
    Heinrich

    Heinrich
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    #19276 |

    In better english:
    Thank you so much ;).

    Once again best regards
    Heinrich

    Imran
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    #19329 |

    You’re welcome Heinrich! 🙂

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