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  • #17770

    Tony O
    Spectator
    Been thanked: 0 times

    Dear support,

    After installing evolve+ via FTP to a site development IP address before changing DNS, I’ve had little problem with the theme until I attempted to click on the “Customize” link in the theme nav bar. It throws the message: “Fatal error: Class ‘evolve_Customize_Image_Control’ not found in /home/coartserv/public_html/CAS/wp-content/themes/evolve-plus/library/functions/options.php on line 2479”

    I can find no reference to this issue in the forum. Any ideas as to what is going on?

    – Tony

Viewing 10 replies - 1 through 10 (of 10 total)
Replies
  • Roman
    Keymaster
    Post count: 2538
    Been thanked: 29 times
    #17773 |

    have you try to install the theme through wp admin interface?

    Tony O
    Spectator
    Post count: 5
    Been thanked: 0 times
    #17777 |
    This reply has been marked as private.
    Roman
    Keymaster
    Post count: 2538
    Been thanked: 29 times
    #17778 |

    may you please provide your login details with your website in the private reply?

    Tony O
    Spectator
    Post count: 5
    Been thanked: 0 times
    #17780 |
    This reply has been marked as private.
    Denzel Chia
    Moderator
    Post count: 2878
    Been thanked: 94 times
    #17807 |

    Hi,

    I visited coloradoartservices.com and taken a look at your website source code.
    It does not seem to be WordPress. The standard login url coloradoartservices.com/wp-login.php or http://www.coloradoartservices.com/wp-login.php does not lead to a WordPress login page.

    The website is not using Evolve+ theme or the free version Evolve theme.
    http://prntscr.com/7ae3k6

    The IP address that you provided does not resolve to any website.
    http://prntscr.com/7ae3bd

    Please kindly provide the url to the website that you need assistance.
    We need to be able to access your website via our computer browser.

    We would also need your WordPress admin and FTP server login details. Please kindly provide the following details in private reply.

    WordPress Login Url:
    Username:
    Password:

    Ftp Server Url:
    Port:
    Username:
    Password:

    Thank you!
    Denzel

    Tony O
    Spectator
    Post count: 5
    Been thanked: 0 times
    #17809 |
    This reply has been marked as private.
    Denzel Chia
    Moderator
    Post count: 2878
    Been thanked: 94 times
    #17811 |

    Hi,

    Thank you very much for providing all these information.

    I found that your website url is actually http://coloradoartservices.com/CAS/
    http://prntscr.com/7agk1k

    I login to your ftp account and found that the file customizer-class.php was totally blank.
    So I added in the missing content.

    Then I login to your website’s admin, make sure it’s Evolve+ theme that is active.
    http://prntscr.com/7agkgc

    And tried out the customizer, as mention by you, by clicking on the “Customize” button
    Please see screenshot. http://prntscr.com/7agkrv
    There is no fatal error now. Everything loads properly.
    I did not test out the settings in case I mess up your site design.

    I think something went wrong with FTP when you are uploading the theme.

    Thanks!
    Denzel

    Tony O
    Spectator
    Post count: 5
    Been thanked: 0 times
    #17814 |

    Thank you very much. I appreciate your quick response. The client is scheduled to call me in a few minutes.

    Tony O
    Spectator
    Post count: 5
    Been thanked: 0 times
    #17815 |
    This reply has been marked as private.
    Denzel Chia
    Moderator
    Post count: 2878
    Been thanked: 94 times
    #17820 |

    Hi Tony,

    You can try log out of this forum, clear your browser cache and revisit this thread.
    You can see that your private replies are hidden from public view, only Moderator or Key Master of this forum as well as yourself can see your private replies.

    I did not mark my reply as private because it does not contain any of your login details.
    But since you are not comfortable with leaving there here, I will remove them from your previous private replies.

    Thanks!
    Denzel

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