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  • #30427

    Hartmut Eggert
    Spectator
    Been thanked: 0 times

    Hello,

    I just updated our address on the contact page of the Alora theme and now the map is not showing up anymore: http://allstatesnotary.com/contact

    Please advise. Thanks!

Viewing 13 replies - 1 through 13 (of 13 total)
Replies
  • Denzel Chia
    Moderator
    Post count: 3211
    Been thanked: 128 times
    #30430 |

    Hi,

    You will need Google Maps API Key. Theme Options -> Contact -> Google Maps API

    If you are still unable to get it working. Please use the “default” embed.
    https://support.google.com/maps/answer/144361?co=GENIE.Platform%3DDesktop&hl=en

    Thank you

    Hartmut Eggert
    Spectator
    Post count: 5
    Been thanked: 0 times
    #30442 |

    Hello! Thank you for the response. When I go to Theme Options –> Contact , there is not Google MAPS API field. Please advise.

    Denzel Chia
    Moderator
    Post count: 3211
    Been thanked: 128 times
    #30446 |

    If you can’t see the field, it means you are using old theme version.
    Please update to Alora 2.8.1

    Thank you

    Hartmut Eggert
    Spectator
    Post count: 5
    Been thanked: 0 times
    #30460 |

    Yes, thank you. I have currently verion 2.7 installed but admin area of wordpress under updates it doesn’t show me that there is an update available for the theme.

    What do I do so I can upgrade through the wordpress admin area so none of the customization (e.g. custom css) get’s lost? Thanks for all your help.

    Denzel Chia
    Moderator
    Post count: 3211
    Been thanked: 128 times
    #30469 |

    Hi,

    Custom CSS is saved in database, it will not be removed in theme update.
    Please follow the instructions to update in this documentation. ( It’s at the end of the documentation )

    Theme Installation / Update

    Thank you.

    Jeff Rollo
    Participant
    Post count: 16
    Been thanked: 3 times
    #30482 |

    Are you using Ubermenu? It’s causing me grief in a similar way

    Jeff Rollo
    Participant
    Post count: 16
    Been thanked: 3 times
    #30484 |

    For me, this did the trick: Appearance->Ubermenu->General Settings->Load Google Maps API remove the tick

    Hartmut Eggert
    Spectator
    Post count: 5
    Been thanked: 0 times
    #30526 |

    Hello Denzel,

    I look at the documentation link for theme update it says:

    1. Update Theme through Admin Area
    Updating your theme through the WordPress admin area is also the easiest way to update.
    When you’re in your admin area, you will see indicators that something needs to be updated. If you click on those indicators, you will see which themes or plugins need updating.
    In order to update your Theme4Press theme, simply check the box beside it, and click the “Update Themes” button.
    (***Important: Make sure you have already entered your Theme4Press credentials mentioned before.)

    However, it’s telling me my theme is up to date, even though I have version 2.7 installed. Please advise. Thanks!

    Denzel Chia
    Moderator
    Post count: 3211
    Been thanked: 128 times
    #30529 |

    Hi,

    Can you find the Appearance -> Theme Updates?
    It’s an admin setting page for you to enter your username and password for automatic updates to work.
    If you are not seeing this admin page, you are using a very old theme version. You need to do manual theme update.

    Thank you

    Hartmut Eggert
    Spectator
    Post count: 5
    Been thanked: 0 times
    #30542 |

    No I cannot see that. How do I manually update the theme? And when I do that will all customization (e.g. custom css) and content remain in place?
    Thank you!

    Denzel Chia
    Moderator
    Post count: 3211
    Been thanked: 128 times
    #30547 |

    Hi,

    As mentioned in my previous reply.
    Please refer to the following documentation, the steps are at the end of the document.
    https://theme4press.com/docs/theme-installation-update/

    It’s a simple delete of existing theme and installing current theme via Appearance -> Themes.

    Thank you

    Hartmut Eggert
    Spectator
    Post count: 5
    Been thanked: 0 times
    #30559 |

    Thank you. Yes, I will follow the instruction. I have custom css though and was just wondering if I delete the theme and install the most up to date version, will I loose the them customization or will that stay as it is?

    Denzel Chia
    Moderator
    Post count: 3211
    Been thanked: 128 times
    #30563 |

    Hi,

    Code in Theme Options -> Custom CSS is saved in database not in theme file.
    If your current theme does not use reduxframework plugin, and it’s using the old theme options framework, settings may be lost when you upgrade your theme.

    Note: Please copy out all your custom css into a text file and Save it as a backup. It’s always good to backup.

    Thank you

Viewing 13 replies - 1 through 13 (of 13 total)
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