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  • #21398

    Alison Harris
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    Hi there – I loaded Alora 2.7.1 into a new WordPress site and was able to upload three images for my sliders. Then all of the sudden, I started getting http errors when uploading images – can you let me know what might be the problem, and how to fix it?

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  • Denzel Chia
    Moderator
    Post count: 2849
    Been thanked: 91 times
    #21408 |

    Hi,

    Your images might be too large in file size for your server to handle.
    Use the following online site to compress your image.
    https://tinypng.com/

    Thanks!

    Alison Harris
    Participant
    Post count: 5
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    #21449 |

    Hi Denzel – nope, still doesn’t work. The original file was 1.5 mb, and TinyPNG shrunk it to 178 kb. Still get the http error. If I switch my theme to some random one installed (2014), I can upload images with no problem. So I think it’s something with the theme – anyone else reporting this?

    Denzel Chia
    Moderator
    Post count: 2849
    Been thanked: 91 times
    #21456 |

    Hi Alison,

    Sorry, no other users reporting this issue.
    You can search the recent forum threads.

    Please try disabling one plugin at a time, to find if there is any plugin conflict.

    I just try uploading images to my Alora Theme on my computer.
    No errors at all.

    Thanks!

    Thomas Barnhart
    Spectator
    Post count: 3
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    #23038 |

    I have this same issue. When I switch to the twenty fifteen theme I have no issues at all.

    Denzel Chia
    Moderator
    Post count: 2849
    Been thanked: 91 times
    #23043 |

    Hi,

    First of all. Check you error logs for any memory exhaust issue.
    If there is any records of memory exhaust, then it’s confirmed a memory issue.

    Twenty Fifteen theme has a very small file size compared to Alora Theme, and takes up much less memory.

    Try increasing your PHP values to

    max_execution_time 180
    memory_limit 256M
    post_max_size 64M
    upload_max_filesize 64M

    Thanks!

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