Topic Resolution: Resolved
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  • #26340

    JS
    Spectator
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    Hello, I’ve noticed that our customers are not receiving confirmation emails after their payments are successfully processed. I confirmed that this feature was enabled by navigating to WooCommerce->Settings->Emails->Processing Order and found “enable this email notification” was correctly checked.

    Is there a setting that I have not configured correctly? Are there known issues with this? Is there a fix?

    Website is: https://cascadeintegrativepharmacyofseattle.com/

    Thank you.

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  • Denzel Chia
    Moderator
    Post count: 2871
    Been thanked: 94 times
    #26379 |

    Hi,

    WordPress plugins will use wp_mail function to post email notification.
    This wp_mail function will need PHP mail function to work.

    It will work if your web hosting company allows PHP mail function.
    In this case, your web hosting must have disallowed it, or maybe they have a specific set of requirements for web form.

    If they only allows SMTP mail, you will have to get the setting details from them.

    Use this plugin, you will be able to reconfigure the wp_mail function to use SMTP instead of PHP mail
    https://wordpress.org/plugins/wp-mail-smtp/

    By the way, Please check that you mails are not caught as spam on mail server or desktop mail client, before proceeding to use the above plugin.

    Thank you

    JS
    Spectator
    Post count: 27
    Been thanked: 0 times
    #26390 |

    Hello, this works perfectly now. Thanks for pointing me to the plugin.

    Denzel Chia
    Moderator
    Post count: 2871
    Been thanked: 94 times
    #26401 |

    You are welcome!

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