• Creator
    Topic
  • #22837

    Cyn H
    Spectator
    Been thanked: 0 times

    Hello,

    I just installed Alora and whenever I try to customize it, the preview mode doesn’t show anything (just the circle symbol that it’s loading but it’s stuck on there). I am using a child theme, but I also tried on the parent thing and it’s the same thing.

    I also tried other themes and I do not have this issue. Please help! I really need to get this site up and running ASAP.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
Replies
  • Roman
    Keymaster
    Post count: 2542
    Been thanked: 29 times
    #22843 |

    I would recommend to use Theme Options page in this case, just install the Redux plugin which enables it.

    Cyn H
    Spectator
    Post count: 4
    Been thanked: 0 times
    #22854 |

    Hi,

    Unfortunately the Redux plugin was already installed when it wasn’t working. The Theme Options page doesn’t give a Live Preview which is what I want- I need to be able to see the Live Preview before I make the changes permanent. I don’t have this issue with any other theme, including all the free ones. Can this be resolved somehow? Not trying to be a jerk or anything, but I don’t want to pay $50 for a theme where the basic features don’t work properly..

    Thank you.

    Roman
    Keymaster
    Post count: 2542
    Been thanked: 29 times
    #22857 |

    we cannot do too much about the customize speed as this theme has a lot of options and it slows down the customize preview..if you wish to refund you can contact us through our contact page. thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
You must be logged in to reply to this topic.