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  • #29266

    Aldrich Arundel
    Participant
    Been thanked: 3 times

    Hello everybody,

    I have a new logo so i had to change the menu header. But is it possible to remove the line above the menu list? And is it possible to change the hight of the heather where the logo is standing now?

    Thank you so much for replying!

    Greetings kim

    http://www.moviememories.nl

Viewing 15 replies - 1 through 15 (of 20 total)
Replies
  • Aldrich Arundel
    Participant
    Post count: 31
    Been thanked: 3 times
    #29269 |

    Hi,

    I just updated alora and the electric slider is not working properly. It enlarged the pictures and on the mobile it cut of a bit of the slider with he didn’t do before.

    Also you guys wrote css for me for the mobile device because i wanted the logo on the left and the menu on the right a week ago. This morning i opened it up and you didn’t see a menu or a logo. This was also before i upgraded. After the upgrade still it isn’t working.

    please help! I finally got the website how i wanted and with one click it got different!

    greetings kim
    http://www.moviememories.nl

    Denzel Chia
    Moderator
    Post count: 3223
    Been thanked: 128 times
    #29276 |

    Hi,

    Please try clearing your cache plugin’s cache content.
    All cache should be purge after any software update.

    Thank you

    Aldrich Arundel
    Participant
    Post count: 31
    Been thanked: 3 times
    #29285 |

    Hi denzel,

    I did it and there is no change. Please check also the website on mobile because the logo doens’t apear and the slider is cut off. The website on desktop the slider isn’t showing the slider in the correct way. It madr it bigger sonthe tekst falls of. And last but not least the white part of the heather is so big is there a way to makenit smaller??

    Look foward to yout reply!

    Greetings kim

    Daniel Jones
    Moderator
    Post count: 241
    Been thanked: 19 times
    #29291 |

    Hi Aldrich,

    Thanks for reaching out to us again.

    Kindly could you share with me temporary login credentials so that I can investigate the issues further from there. You may delete or change the credentials after we’re done. Please ensure to mark the reply as Private.

    Looking forward to your reply.

    Aldrich Arundel
    Participant
    Post count: 31
    Been thanked: 3 times
    #29316 |
    This reply has been marked as private.
    Denzel Chia
    Moderator
    Post count: 3223
    Been thanked: 128 times
    #29330 |

    Hi,

    First of all, Please disable your jetpack photon module, all your slider images are loading from jetpack servers.
    Please purge all cache ( W3 total cache ) after you had disabled the module Please also clear your browser history.

    As for logo missing, there is a block of css code causing it to disappear.
    We may have to redo the custom css.

    Disable all caching from within your W3 total cache’s settings.
    Please copy out all your custom css into a text file and save it.
    Gradually add back one block at a time and check your website and see if it’s working properly.
    Do not add back those custom css that’s causing issues.

    Once you get these sorted out, you can get back to us and we can continue from there.

    Thank you.

    Aldrich Arundel
    Participant
    Post count: 31
    Been thanked: 3 times
    #29357 |

    Hi denzel,

    I did all the above and nothing really changed actually.. I did the jetpack, empty the cath and removed all custom css.

    I now adjusted the sliders in photoshop so the tekst shows good again. However the slider on mobile still gets cut of.

    On the mobile the lines of the menu are back only the logo is still not showing even though i took away all the css and didn’t paste anything back yet. So i think something else is causing the problem. The crazy thing is that on theme options and then overview (i think thats called like that because we have the dutch version) where you can see how it looks on the mobile/ipad and desktop) it does come up the way it supposed to be. Even the menu shows if you scroll down it appears correctly and that doesn’t show on our mobiles either. Hope you can figure out what it is..

    Greetings kim

    P.s. Do you already know how i can change the height of the heather because its has alot of white under and on top of the logo??

    Denzel Chia
    Moderator
    Post count: 3223
    Been thanked: 128 times
    #29375 |

    Hi,

    There is css code in your website that hides the logo.
    Are you sure it’s not a setting or custom css you entered?

    You can use the following in Theme Options -> Custom CSS to make your logo show up.

    Thank you.

    1 user thanked author for this post.
    Aldrich Arundel
    Participant
    Post count: 31
    Been thanked: 3 times
    #29383 |

    Thank you denzel, the css worked. I hope however that i can still use the first custom css that you gave me to align the logo left and the menu right but will see when i get home. and by the way i’ve been thinking, i dont know what blockes it but i know that it happend when i uploaded a new (different) logo a week ago. anywho it’s there now and hope that it stays there!

    The slider however (witch is a hudge thing to me) is still not showing the right way on mobile device. It cuts of the right side.
    The slider isn’t adjusting to the screen. And a friend sent me a picture of her desktop that the slider wasn’t showing the right way that the bottom was cut off. That was in the afternoon). Isn’t it supposed to adjust to the screen???

    moviememories.nl

    Sorry that i’m beeing such a pain! i just want the site to look perfect! <3

    greetings kim

    Denzel Chia
    Moderator
    Post count: 3223
    Been thanked: 128 times
    #29385 |

    Hi,

    Please use the following in Theme Options -> Custom CSS for your mobile header.
    Get this working first, then we look at the slider.

    Purge cache and clear browser history.

    Thank you

    Aldrich Arundel
    Participant
    Post count: 31
    Been thanked: 3 times
    #29403 |

    Hi Denzel,

    I pasted the css, but the logo disappeared again. It did make the menu go to the right and made the heather on the mobile device smaller but the logo and the sticky menu disappeared!

    and I was checking the site on the mobile after I empty out al cath and then I saw the slider in the right way how it supposed to be! When I changed the page, the slider was again cropped. I even made a picture of it. The strangest thing!

    greetings Kim

    P.S. You can still log in on the things i gave you. Maybe you want to check something…

    Denzel Chia
    Moderator
    Post count: 3223
    Been thanked: 128 times
    #29405 |

    Hi,

    I had login to take a look at your website.
    Your Theme Options -> Custom CSS is empty.

    Where and how did you add codes that I provided?
    They are suppose to be in Theme Options -> Custom CSS

    Please turn off your W3 Total Cache ‘s caching, and totally remove this plugin.
    Strange things will stop happening.

    Thank you.

    Aldrich Arundel
    Participant
    Post count: 31
    Been thanked: 3 times
    #29407 |

    hi denzel,

    It’s soon weird but i put them there where you said it! And now i checked and indeed they where empty!

    I deleted the plugin you told me. I’m going to past the css again..

    See what happens!

    greets kim

    Aldrich Arundel
    Participant
    Post count: 31
    Been thanked: 3 times
    #29408 |

    hi denzel,

    I did it.. but it’s the same.. 🙁

    I posted the css in theme options- custom css{} in the square and saved all changes.

    Logo isn’t showing, menu line is on the right sight.

    I deleted W3 but do you recommend a different plugin because where can i empty it now?

    are you already getting tired of me??

    its vey strange this because i have a different site with the same template and i didn’t had all these problems! I am so grateful that you guys are here..

    kim

    Denzel Chia
    Moderator
    Post count: 3223
    Been thanked: 128 times
    #29412 |

    Hi,

    I logged into your site.

    Disable autoptimize plugin and another image optimizer plugin.
    Don’t use this type of plugin, it will cause issue if it’s not setup properly.

    Regarding Theme Options -> Custom CSS
    I added back the first block of css code that I provided.
    Now I am able to see logo in header as well as in mobile..

    Please clear your desktop browser history and mobile browser history before re-visiting your site.

    Please check if your site is normal now.
    We can proceed with other issues, after your site is back to “normal”

    Thank you

    1 user thanked author for this post.
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