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  • #22276

    Sharyn Mayne

    Dear Theme4Press

    I purchased the Evolve+ theme because I thought it would have everything I need to create a great website / blog – and I was right. It does. You have all done a fantastic job with creating this theme and I am very happy to have it – and even more excited to see what I can do with it.

    However, as I am a newbie to both WordPress and using one of your themes, I notice that the support you offer assumes existing intermediate to advanced experience in either using WordPress or experience with CSS or HTML and websites.

    I understand that the people who use your themes are most likely experienced web designers but when offering themes for general purchase, one needs to offer appropriate training materials.

    I have read the docs, knowledge base and Forum posts and nowhere on your site have I come across resources that are devoted to people with no WordPress, web development or web programming experience.

    To illustrate my point, here are a list of questions that have no answer in any support area I have seen and which I need to have answered before I can finish my site:
    • What is a sticky header and what does it do?
    • What is a header or footer widget and what do they do?
    • What does it mean by footer responsiveness style?
    • What is a blog tagline and what does it do?
    • What is a bootstrap slider and what does it do?
    • What is a parallax slider and what does it do?
    • What is a posts slider and what does it do?
    • What is a lightbox and what does it do?
    • What is a theme4press slider and what does it do?

    I have gained a bit of basic knowledge of using WordPress by doing courses on Lynda.com, Udemy.com and WordPress.org. I can now navigate the basics of creating a post, page, menu. I even have an overall idea of how to create a wordpress site, where to go to get plugins (and their purpose), and a general idea of how to secure my site.

    But the kinds of things I need from Theme4Press are based on using the theme (evolve+) and I would rather not spend 2 months searching existing documentation just to find nothing I need or can understand. I understand that some of the things I suggest below can be seen on the demo page. However, all I can see the examples – no name of what the item is or where it is located in the backend and how it works. This is not enough of an explanation for newbies.

    There needs to be a real explanation as per these suggestions:
    Here is what I think would help people who are new to using your themes:

    1. A video or wireframe document or flash page or website with linkable PDF that shows a map of each type of page e.g. Blog, ecommerce, elements, flexslider, full width, audio&Video, images & Slideshows, Contact for example. On each of these pages, should be boxes that show the different features of the theme and where things can go. Also, what they are called along with a link to where you can change that item in the dashboard. This would definately help a newbie.

    2. A Notification on the theme download page saying “suggestion…. Download, install and use W3 cache – and here are step-by-step instructions on which settings to change in the cache plugin in order to get the most speed when using our themes”

    3. List some of the more obsure theme options and what they do e.g. BBPRESS – What is it? What does that do?

    4. An Overview document with a flowchart that outlines the process to follow when creating a certain type of page. E.g. I want a page with pictures. Question: Do you want pictures in boxes or take up full screen? Answer: Full screen. Recommendation: Make a …. Page and inserts a …. Shortcode.

    5. Explain the purpose of some of the shortcodes. E.g. What is an Accordion? It does not explain on the Appearance page for Accordion what it does or what it will look like.

    I hope you don’t mind me providing these suggestions but as an IT Trainer, I could not let this opportunity for constructive feedback pass by.

    (BTW, If anyone has any answers to my questions, I would love to hear from you)

    Thank you

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Viewing 11 replies (of 11 total)

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