• Creator
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  • #29319

    Gortect
    Spectator
    Been thanked: 1 time

    I have switched to the alora theme but when i go to setup my homepage I receive this message:

    WordPress database error Table ‘np35698b.wp_layerslider’ doesn’t exist for query SELECT * FROM wp_layerslider
    WHERE flag_hidden = ‘0’ AND flag_deleted = ‘0’
    ORDER BY date_c ASC made by include(‘D:\inetpub\vhosts\mitchellfair.com\httpdocs\wp-admin\edit-form-advanced.php’), do_meta_boxes, call_user_func, PyreThemeFrameworkMetaboxes->page_options, include(‘D:\inetpub\vhosts\mitchellfair.com\httpdocs\wp-content\themes\alora\framework\views\metaboxes\page_options.php’)

    Any guidance to fix this would be appreciated greatly.

    Thank you and have a great day.

Viewing 13 replies - 1 through 13 (of 13 total)
Replies
  • Roman
    Keymaster
    Post count: 2542
    Been thanked: 29 times
    #29320 |

    what alora version are you using? are you using the latest version?

    Gortect
    Spectator
    Post count: 11
    Been thanked: 1 time
    #29323 |

    Yes i am using 2.8.1. I thought about a plugin issue and deactivated everything but that did not work either.

    thanks

    Roman
    Keymaster
    Post count: 2542
    Been thanked: 29 times
    #29324 |

    please provide your website with login details in Private reply

    Gortect
    Spectator
    Post count: 11
    Been thanked: 1 time
    #29329 |
    This reply has been marked as private.
    Denzel Chia
    Moderator
    Post count: 3211
    Been thanked: 128 times
    #29332 |

    Hi,

    Your login details does not work.
    I am unable to login.

    Thank you.

    Gortect
    Spectator
    Post count: 11
    Been thanked: 1 time
    #29335 |
    This reply has been marked as private.
    Daniel Jones
    Moderator
    Post count: 241
    Been thanked: 19 times
    #29337 |

    Hi again,

    Unfortunately, I haven’t been able to replicate this problem in my testing environment, let alone finding anything suspicious in your WordPress installation yet, sorry.

    Can you please test this issue in a separate hosting server environment like local hosting or separate live server? In the meantime, I’ll dig deeper into this.

    Let me know how it goes!

    Daniel Jones
    Moderator
    Post count: 241
    Been thanked: 19 times
    #29369 |

    Hi there,

    Thanks for your reply.

    We have investigated your WordPress Dashboard and website thoroughly and noticed that you are using an outdated version of PHP (5.3) and MySQL (5.1) which are not compatible with the latest version of WordPress and the Theme & Plugin Files.

    Please ask your hosting company to update these resources to the following versions if possible.

    PHP 5.6 & MySQL 5.6

    I look forward to your reply to see if you are still experiencing any issues after these changes have been made.

    Cheers!

    Gortect
    Spectator
    Post count: 11
    Been thanked: 1 time
    #29439 |

    I updated my php and mysql and was still experiencing the same issue. With a little bit of work with my hosting company we located the problem. This is what they said:

    Our engineers determined that the error was caused by line 717 of the file /wp-admin/edit-form-advanced.php, which is the following:

    ==================================
    do_meta_boxes(null, ‘advanced’, $post);
    ==================================

    It appears that the error is gone after this line is commented out. Please feel free to notify the maker of the theme “Alora” regarding this issue, as the issue is only limited to this theme (we have never encountered the same issue with any other WordPress websites we host).

    I have yet to encounter any problem from taking this line out. Please let me know if this effects anything on your end.

    Thank you for your time and effort and have a great day.

    Denzel Chia
    Moderator
    Post count: 3211
    Been thanked: 128 times
    #29443 |

    Hi,

    /wp-admin/edit-form-advanced.php is a file in WordPress, Not a file in Alora Theme.
    You cannot comment out any code in WordPress.

    Please provide the following FTP access details in private reply.

    FTP server URL
    FTP username
    FTP password.

    I will login and investigate this issue for you.

    You do not have layerslider plugin, but the theme has codes looking for it’s database entry.
    This causes some web hosting to produce fatal error ( because it cannot find the table in database ) when you try to create or edit page..
    This could be what’s happening on your website.

    Thank you.

    Gortect
    Spectator
    Post count: 11
    Been thanked: 1 time
    #29446 |
    This reply has been marked as private.
    Gortect
    Spectator
    Post count: 11
    Been thanked: 1 time
    #29447 |

    I have only been trying in the mf.mitchellfair.com subdomain right now.

    Denzel Chia
    Moderator
    Post count: 3211
    Been thanked: 128 times
    #29453 |

    Hi,

    I had login to your site.

    I have un-commented the do_meta_boxes in /wp-admin/edit-form-advanced.php line 717 for mf.mitchellfair.com

    Updated Alora for both mf.mitchellfair.com and mitchellfair.com

    You should be able to edit page, create page, edit post, create post now.
    I just tried it out and it’s working properly for me.

    Please try it out and let me know if it works for you.

    I had made a report to our developers about this bug.

    Thank you

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