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  • #28643

    EMH
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    I’m logged in to Theme4Press on my theme update page but it’s telling me there isn’t an update even though I’m using an older version.
    I tried doing it manually but had issues with file uploads.

    Any thoughts?

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  • EMH
    Participant
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    #28644 |

    Update: When I refresh the theme update page, it’s telling me the username or password is incorrect although I’ve just changed it so I know it’s right.

    Denzel Chia
    Moderator
    Post count: 3230
    Been thanked: 129 times
    #28650 |

    Hi,

    I do not have access to our company server.
    I do not know if your server is blocking outgoing connection or our server is blocking your incoming connection.

    I will get my employer to help you.

    Thank you.

    Roman
    Keymaster
    Post count: 2543
    Been thanked: 29 times
    #28656 |

    just changed your password and tested your account. It works just fine. I am able to receive update message. Please update your password and be sure to insert correct credentials.

    EMH
    Participant
    Post count: 34
    Been thanked: 0 times
    #28657 |

    Still getting ‘username and password correct. You will be notified of any updates’.
    Still using previous version.

    Roman
    Keymaster
    Post count: 2543
    Been thanked: 29 times
    #28658 |

    then you are successfully connected to the server and you will get update notice soon, you can also refresh it under Dashboard -> Updates

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