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  • #31130

    Lisa Kurtz
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    HI. This is my first installation of WooCommerce so begging your pardon if I have done something completely stupid. I have the WooCommerce plugin installed with PayPal Express and am experiencing issues with the Account Page Address Change and the information that is show as the shipping address upon return from PayPal after an order has been placed. Here is the web site….. kurtztest.net and here are the issues..
    1. I have it set up so that registration can take place on the My Account Page or on the Checkout page. The only place where there are fields that allow one to enter a shipping and a billing address is on the checkout page. Is this correct?
    2. When I click on the Change Address link on the My Account page, nothing appears. I see the My Address heading but neither the bill to or ship to comes up on the page. I see nothing but the My Address header.
    3. The only payment option I have set up is PayPal Express Checkout. After entering an order, the buyer is returned to my web site to review their order. The page shows the order information and the shipping address. The address that is showing under the Shipping Address heading is the billing address.

    Thank you in advance for you help with this issue. Very much appreciated.

Viewing 15 replies - 1 through 15 (of 16 total)
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  • Lisa Kurtz
    Participant
    Post count: 10
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    #31131 |
    This reply has been marked as private.
    Denzel Chia
    Moderator
    Post count: 3228
    Been thanked: 129 times
    #31146 |

    Hi,

    I do not know why the address details are hidden by theme style codes, maybe there’s a setting I do not know.
    I had added some custom css in Theme Options -> Custom CSS
    Now your Change Address is showing up properly in your account.

    Regarding your point 1 and 3
    Sorry, I don’t understand the issue. Please explain in more details.

    I had disabled some plugins during troubleshooting.
    Please check your plugins, I may have enabled some plugins wrongly. Sorry about that.

    Thank you

    Lisa Kurtz
    Participant
    Post count: 10
    Been thanked: 0 times
    #31148 |

    Hi Denzel.
    In Point 1 I am asking is the account registration only includes a name and email address. I thought it should include a place to enter the billing and shipping address. It doesn’t. I am asking for clarification in this point.

    In Point 3 I am telling you there is another issue with the addresses. I have the web site set to work with PayPal Express Checkout. So, the buyer leaves my web site, conducts the payment transaction on PayPal’s site which includes the dollar amount and the shipping address. Then the buyer is returned to my web site to the order review page for a final review. On this review page they are supposed to see the shipping address. They see a header that says shipping address but the billing address is listed instead.

    Please let me know if you have additional questions.

    Denzel Chia
    Moderator
    Post count: 3228
    Been thanked: 129 times
    #31156 |

    Hi,

    Regarding point 1,
    Yes, the registration only includes a name and email address.
    You will be prompt to enter shipping address when you checkout.
    You can switch to Twenty Fifteen Theme and see that it’s the same.

    Regarding point 3,
    Please give me your buyer test account details, I need to go through the process to see your issue.

    Thank you

    Lisa Kurtz
    Participant
    Post count: 10
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    #31159 |
    This reply has been marked as private.
    Denzel Chia
    Moderator
    Post count: 3228
    Been thanked: 129 times
    #31162 |

    Hi,

    They see a header that says shipping address but the billing address is listed instead

    Yes, I can see this issue.
    However, I am not able to resolve this.
    I will need to get our developer to login and investigate this issue.

    I am going to contact our developer now.
    Please wait for reply.

    Thank you

    Priyank
    Moderator
    Post count: 18
    Been thanked: 1 time
    #31166 |
    This reply has been marked as private.
    Lisa Kurtz
    Participant
    Post count: 10
    Been thanked: 0 times
    #31170 |
    This reply has been marked as private.
    Lisa Kurtz
    Participant
    Post count: 10
    Been thanked: 0 times
    #31171 |
    This reply has been marked as private.
    Lisa Kurtz
    Participant
    Post count: 10
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    #31172 |
    This reply has been marked as private.
    Roman
    Keymaster
    Post count: 2543
    Been thanked: 29 times
    #31192 |

    sorry, the password doesn’t work 🙁

    Lisa Kurtz
    Participant
    Post count: 10
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    #31196 |
    This reply has been marked as private.
    Roman
    Keymaster
    Post count: 2543
    Been thanked: 29 times
    #31197 |

    problem is not with PayPal, the password you provided us to login to the buyer demo account is not correct

    Lisa Kurtz
    Participant
    Post count: 10
    Been thanked: 0 times
    #31199 |
    This reply has been marked as private.
    Priyank
    Moderator
    Post count: 18
    Been thanked: 1 time
    #31206 |

    Hi

    I have check through out the theme and no issue found in this.

    Issue is with plugin, check i have some links here which identify the issue in plugin.
    WooCommerce PayPal Express Checkout plugin thread
    https://wordpress.org/support/topic/delivery-address-not-returned-to-woocommerce/
    https://wordpress.org/support/topic/customer-review-page/

    Here is plugin document screenshot: http://prnt.sc/d8g3kz

    I hope you understand now where is the issue.

    Thank you

Viewing 15 replies - 1 through 15 (of 16 total)
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