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  • Sequana Murray
    Spectator
    June 22, 2015 at 12:12 pm #18424

    Hi,

    I’d like to request a refund for the evolve plus theme that I purchased a fre weeks ago. I sent an email regarding this a couple weeks back but did not hear from anyone. I’d like my money because the theme was really difficult to install, and then, once it did install, it crashed my site and wiped out everything.

    Thanks

    Imran
    Spectator
    Posts: 402
    June 22, 2015 at 12:20 pm #18425

    Hi there,

    Thanks for writing in,

    Please follow a correct way to install the theme. I’d refer you to this article to get your theme installed accurately https://theme4press.com/docs/theme-installation-update/.

    Thanks.

    Sequana Murray
    Spectator
    Posts: 1
    June 24, 2015 at 3:32 pm #18478

    My hosting site installed it and it wiped out the site. I had no use for it as the site was deleted. I just want my money back for it as I don’t intend to use it. I contacted you all a few times about this within the 30 day window.

    Harvey Stanbrough
    Spectator
    Posts: 1
    June 25, 2015 at 7:23 pm #18519

    When you refuse to refund (with a smile) you create captive customers who will not purchase from you again and who will recommend AGAINST your company in the future. The theme crashed the guy’s site after his hosting site installed it for him. Be good guys and refund his money.

    Roman
    Spectator
    Posts: 3147
    June 25, 2015 at 7:50 pm #18521

    @ Sequana why would we sell a theme which will clean/remove a customer website? It makes no sense. Probably your hosting company made a mistake and you should ask a refund from them. We provide a reliable product and if someone or you installed it incorecctly (removed something on your website), it’s not our mistake. At least, you could provide us your wp admin login and FTP login and we can have a look what happend actually, maybe nothing has been removed.

    @ Harvey are you the one who install the theme for them? Have you seen the error? Are you an experienced developer? If yes, please point us to the details and we will take care.

    Alexey Laptev
    Spectator
    Posts: 1
    February 26, 2016 at 11:34 am #24710

    Hi,
    I’d like to request a refund for the evolve plus theme that I purchased a fre weeks ago. Invoice # 2319271047 . Woocommerce your template does not operate normally, duplicate this message in the mail. Please reply when will I receive my money?

    Thanks

    Alex.