Theme Installation Issues

I am getting 'Are You Sure You Want To Do This?' error message

This message appears when you install theme through WordPress admin interface (Appearance -> Install):

Your server setting doesn't have the minimum PHP resources for the theme installation. The recommended values are as follow:

These values you can set in your server configuration (usually php.ini file) or in a PHP config interface. If you are not sure about this setting, please contact your server provider for further help.

I am getting 'Please try again' error message

This message appears when you install theme through WordPress admin interface (Appearance -> Install):

Your server setting doesn't have the minimum PHP resources for the theme installation. The recommended values are as follow:

These values you can set in your server configuration (usually php.ini file) or in a PHP config interface. If you are not sure about this setting, please contact your server provider for further help.

I am getting 'a blank page' when installing through FTP

An empty (blank) page appears when you install theme through FTP interface (with a FTP program - for example FileZilla):

You are probably copying files with an auto mode, which usually breaks the file lines and then it will produce a blank page. There is no need to reinstall WordPress installation, just access the theme folder through FTP program and rename it to something else (for example alora-1). Then visit your WordPress admin interface again. The default theme will be enabled. Rename the theme back to its original folder name. Now change the transfer type in your FTP program to a binary mode, restart FTP program and copy the files again. For FileZilla the mode you can set as follow:

  • Transfer - Transfer Type - Binary
  • Restart FileZilla
  • Copy the theme files again
If you are still getting the blank page, please enable the WordPress debug mode http://codex.wordpress.org/Debugging_in_WordPress so you can determine the issue. You can post the error in our support forums for further assistance.

I am getting 'PHP Warning: is_readable(): open_basedir restriction in effect...' error message

This warning is normally (not always) associated with MS Windows IIS web servers, when an open_basedir directive is used to configure the server. Simply, copy the error text completely and send it to your web hosting service support. Also ask to make a folder exception that isn’t allowing access through the file. They will understand what is to be done. If they refuse to assist you, you must consider changing your web host.

 

If you are experiencing any error which is not described above, please submit a new topic on our forum mentioning your issue.

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