Topic Resolution: Resolved
  • Closed
  • Jeremy Luban
    Spectator
    August 20, 2016 at 2:34 pm #29888

    Hi Folks,
    I have a puzzling problem.
    I have a Share button on the bottom of each page on my website. When you click the Share button it shows several social media options, including buttons to activate twitter and email. All the social media buttons seem to work, including the email button.
    When you click the email button it activates a window where you enter the email address. The problem is that, when you start typing the email address, it automatically activates the email address link for the webmaster listed in the footer of the page. Once that happens you can successfully write the email address that you want. Is there a way to suppress the activation of the webmaster email address?
    For an example, please see http://www.lubanlab.org.
    Thank you so much,
    Jeremy

    Daniel Jones
    Spectator
    Posts: 148
    August 20, 2016 at 3:55 pm #29890

    Hi Jeremy,

    Thank you for writing to us.

    Yes, I see the issue. It gets triggered when trying to type the email address. I see you are using Jetpack plugin to add the Share button. Could you kindly share some login details to your site so I can take a closer look at this?

    Let me know.

    Jeremy Luban
    Spectator
    Posts: 20
    August 20, 2016 at 4:58 pm #29893
    This reply has been marked as private.
    Daniel Jones
    Spectator
    Posts: 148
    August 22, 2016 at 10:40 am #29912

    Hi Jeremy,

    Thanks for reaching out to us again.

    Kindly could you ensure that all the pending updates are done, then check again if the issue is resolved.

    Let me know how it goes.

    Jeremy Luban
    Spectator
    Posts: 20
    August 22, 2016 at 8:18 pm #29928
    This reply has been marked as private.