Topic Resolution: Resolved
  • Closed
  • Fred Eck
    Spectator
    February 20, 2017 at 2:35 pm #32631

    When I use Manage-WP to update my website http://www.eckkies.nl it is going offline and can I not reach it. Via support from my hosting party they get my website online. But only with the standard theme. Not plus. I experience a lot of issues after the latest update of the Evolve plus theme. Double hamburger menu, missing the widgets of news item and the small news widgets sometimes will show as big news blocks. Please advise what to do. Currently my website is in the Evolve standard theme mode. Are there any known issues with plugins I better not use with your fine theme?

    Priyank
    Spectator
    Posts: 747
    February 21, 2017 at 11:42 am #32637

    Hello
    Please take full site backup with database. Using first staging site for theme update.
    When theme switch possible to remove menu and widgets, you need to set it again.
    In evolve plus many premium options available need to save it, if design breaks related this option.
    In case any issue still occur then provide us site admin details in private reply our development team look into this.

    Thank you

    Fred Eck
    Spectator
    Posts: 14
    February 21, 2017 at 11:50 am #32638

    Hi, we have set back the update, un-installed the Plus-theme, and installed it again and site is backup again. If it happens again I will send you the details. Are there any known issues with plugins like Yoast and Manage-WP?
    Thank you.

    Priyank
    Spectator
    Posts: 747
    February 21, 2017 at 12:58 pm #32641

    Hi,
    Please provide us details in private reply. There is no issue with any of this plugin.
    Thank you

    Fred Eck
    Spectator
    Posts: 14
    February 22, 2017 at 6:08 pm #32666
    This reply has been marked as private.
    Priyank
    Spectator
    Posts: 747
    February 23, 2017 at 8:30 am #32674
    This reply has been marked as private.
    Fred Eck
    Spectator
    Posts: 14
    February 23, 2017 at 10:15 am #32680
    This reply has been marked as private.
    Priyank
    Spectator
    Posts: 747
    February 23, 2017 at 11:25 am #32683

    Hello
    Our development team active evolve plus theme. Check if some changes done then check related theme options and update it. From evolve lite to Evolve Plus may be possible settings not match.

    Thank you

    Fred Eck
    Spectator
    Posts: 14
    February 23, 2017 at 11:51 am #32685
    This reply has been marked as private.
    Priyank
    Spectator
    Posts: 747
    February 23, 2017 at 1:41 pm #32686

    Hello

    I did some page check it’s working fine. My side I don’t know how exactly it should work or anything is missing. That’s why I told you to check. Is there any issue let us know.

    Thank you

    Fred Eck
    Spectator
    Posts: 14
    February 23, 2017 at 5:37 pm #32690
    This reply has been marked as private.