• Open
  • Rabbit
    Spectator
    February 5, 2021 at 9:42 pm #45766

    Hi.

    This problem already exists for a long time, however I could live with it because I didn’t need to update the theme.

    Unfortunately, I need it now…
    Was reading some similar topics but the measures stated didn’t help.

    I’m currently using the following versions:
    Wordpress 5.6.1
    evolve+ 3.0.1
    Component Shortcodes 1.0.3
    Widget Box 1.1.0
    NO REDUX (deleted)

    Any ideas?

    Evgeny
    Keymaster
    Posts: 1004
    February 6, 2021 at 12:47 pm #45767

    Hi. The only way to solve it is, as you’ve probably seen, hitting CTRL+F5 on Windows or CMD+SHIFT+R on a Mac until everything comes back. Do it and everything will be fine. If it doesn’t work for some reason (shouldn’t happen), then send us access in a private message. Both admin and FTP. Thanks.

    Rabbit
    Spectator
    Posts: 3
    February 6, 2021 at 9:50 pm #45768
    This reply has been marked as private.
    Rabbit
    Spectator
    Posts: 3
    February 7, 2021 at 4:42 pm #45770
    This reply has been marked as private.
    Evgeny
    Keymaster
    Posts: 1004
    February 7, 2021 at 4:47 pm #45771

    Thanks, but the problem has been solved already. Kirki Framework, used in our customizer, had a bug. We patched it, all is fine now. We will roll the patch out to everybody today or tomorrow at the latest.

    Rabbit
    Spectator
    Posts: 3
    February 7, 2021 at 4:48 pm #45772

    Next post:

    Thanks Evgeny!

    It looks like you made it work again.
    May you post the error and the corrections? It would be very helpful for some future problems.

    edit: 😉 You were quicker! Have a nice day…

    Kind regards,
    Rabbit

    Evgeny
    Keymaster
    Posts: 1004
    February 7, 2021 at 4:50 pm #45773

    Thanks, you too )