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  • Claudio Limongi
    Spectator
    February 8, 2018 at 3:27 pm #36428

    Hi,
    how are you guys doing? I hope you can help me … URGENTLY.

    This is a website built between 2015-2016 with Alora theme. Never had big issues. The license we bought at the time was bought by someone else who is not in the team any longer. We now bought this new license to get support.

    Alora Installed version is 2.7.1. WordPress version is 4.8.5

    All of a sudden, last Saturday, blog posts do not load unless the user is logged in.
    – If user is logged in there is no problem
    – If the user is not logged in, he can read excerpts, but when clicking on READ MORE he gets Header + white space – no content of the post
    – Again, this is happening since last Saturday.
    – We deactivated all plugins and problem is still there
    – We even downgraded to WordPress 4.8.5 (it was on 4.9.4.) but problem is still there
    – This happens with blog posts. It does not happen with static pages
    – Also, I do not know if this is related, but on static pages, I also get the text “Comments are closed.” . This also happens since last Saturday.
    – We prefer not to upgrade to latest version of theme, as there is a lot of settings done. We prefer do it with time and planned. We need to fix this issue now, first.

    I hope you can help!!! Again, this is URGENT as this is an e-commerce website, where users pat to get access to content!!

    This is the main domain: https://www.dyslexicadvantage.org/

    This is an example of the problem: https://www.dyslexicadvantage.org/the-best-fonts-for-dyslexia/

    I look forward to your help!

    Thanks

    Priyank
    Spectator
    Posts: 747
    February 9, 2018 at 8:04 am #36437

    Hello,

    We need to your wp-admin details in private reply to check your issue,

    You change permalink and check post content get or not

    Thank You

    Claudio Limongi
    Spectator
    Posts: 4
    February 9, 2018 at 10:52 am #36443
    This reply has been marked as private.
    Priyank
    Spectator
    Posts: 747
    February 9, 2018 at 12:06 pm #36446

    Hello,

    You customize theme so error in single.php (line no.80) show below screenshot,so theme are broken and post data is not display.

    http://prntscr.com/icavvg

    Claudio Limongi
    Spectator
    Posts: 4
    February 9, 2018 at 12:47 pm #36451

    Hi,
    I appreciate your help.

    But, can you please tell me how to fix this?

    We install this theme back in 2015. Since then, the theme was working properly. Last Saturday this issue showed up.

    This customization you mentioned might have been done back in 2015…. buy another developer that was working on the project then.

    I do not know how to fix it. Can you tell me what to do? Do you have an original code I could put there instead.

    Can you please help? I would appreciate that!

    Thanks

    Claudio Limongi
    Spectator
    Posts: 4
    February 9, 2018 at 1:38 pm #36455
    This reply has been marked as private.
    Priyank
    Spectator
    Posts: 747
    February 10, 2018 at 5:55 am #36457

    Welcome!!