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  • Jason Trombley
    Spectator
    April 7, 2020 at 5:15 pm #44714

    I’ve been updating my website and the customizer has stopped working. The only option showing is Widgets. The preview doesn’t load. There are no other options available. How can I fix this to finish much needed updates on my webpage?

    Evgeny
    Keymaster
    Posts: 1007
    April 7, 2020 at 8:24 pm #44715

    Hi. What exactly do you mean by “I’ve been updating”? What did you do prior to the error? Try switching all your plugins off and then on one by one, the problem might be in one of them. Let me know how it goes.

    Jason Trombley
    Spectator
    Posts: 8
    April 7, 2020 at 8:40 pm #44716

    I was updating slides in my parallax slider. I saved a few drafts, copied the links, looked at the drafts in a separate window. I closed the windows after each ‘draft’. I then noticed that I could not get the drafts to show the changes I made. I tried to use the back button, it didn’t work. I then used the X to close the customizer. I did have to close out the customizer a few times before this due to not being able to use the back arrow. Now when I go back to the customizer I only see the widgets option. I’m going to go through and close all of my plugins now but I can’t see how it was working and then isn’t.

    Evgeny
    Keymaster
    Posts: 1007
    April 7, 2020 at 8:47 pm #44717

    The same thing can be said about the theme, right? 🙂 What theme version are you using? PHP version and WordPress version?

    Jason Trombley
    Spectator
    Posts: 8
    April 7, 2020 at 8:48 pm #44718

    All plugins were removed and still having the same problem.

    Evgeny
    Keymaster
    Posts: 1007
    April 7, 2020 at 8:51 pm #44719

    Please answer my questions – I want to try and recreate the situation.

    Jason Trombley
    Spectator
    Posts: 8
    April 7, 2020 at 8:52 pm #44720

    Theme 2.9.9.3
    WordPress – 5.4?
    I don’t know how to look up the PHP version and I’m not confident about the WordPress version.

    Jason Trombley
    Spectator
    Posts: 8
    April 7, 2020 at 9:00 pm #44721

    What questions am I not answering?

    Evgeny
    Keymaster
    Posts: 1007
    April 7, 2020 at 9:00 pm #44722

    Please send me access to your admin and FTP in a private message.

    Jason Trombley
    Spectator
    Posts: 8
    April 7, 2020 at 9:23 pm #44723
    This reply has been marked as private.
    Evgeny
    Keymaster
    Posts: 1007
    April 7, 2020 at 10:19 pm #44724

    Please talk to your hosting support – you are on PHP version 7.0.15, it is not recommended to use it in this day and age. Most probably, you can change the PHP version yourself. We will continue looking into it in the meanwhile, but in parallel please switch to PHP 7.3

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