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  • Cristina
    Spectator
    March 20, 2017 at 12:14 am #32977

    Hi, I am having issues with my drop down menu and sub menu not working with evolve plus. I have limited knowledge of coding, however I have placed some CSS recommendations in the css section with no result. I appreciate any help as I have contacted the theme developer with no response.

    Priyank
    Spectator
    Posts: 747
    March 20, 2017 at 6:38 am #32981

    Hi,

    Open Inspect Element ( press F12 ) and check console screen any js error in there if yes please send your site URL and WP-Login Details in private reply.

    And also check if you install Google Analytics Dashboard for WP plugin please disable it and check your issue.

    And your last ticket We provide an answer but you do not provide any reply so please provide your any reply of related your issue, our suggestions/solutions work for you or not.

    Thank you

    Cristina
    Spectator
    Posts: 5
    March 20, 2017 at 11:47 pm #33015
    This reply has been marked as private.
    Priyank
    Spectator
    Posts: 747
    March 21, 2017 at 6:04 am #33016

    Hi,

    We check your site, dropdown menu and submenu working fine on both desktop and mobile. See screenshot
    http://prnt.sc/emiznk
    http://prnt.sc/emizoj

    Thank you

    Cristina
    Spectator
    Posts: 5
    March 21, 2017 at 6:19 am #33018
    This reply has been marked as private.
    Priyank
    Spectator
    Posts: 747
    March 21, 2017 at 7:43 am #33021

    Hi,

    We have to get all product page properly and use both browser chrome and firefox its work fine.
    Please send screencast of your problem.
    Use link http://screencast-o-matic.com/ for video screencast.

    Thank you

    Cristina
    Spectator
    Posts: 5
    March 23, 2017 at 12:41 am #33079
    This reply has been marked as private.
    Priyank
    Spectator
    Posts: 747
    March 23, 2017 at 7:32 am #33082

    Hi,

    In our machine, your site working fine. See screencast:
    http://screencast-o-matic.com/watch/cbe01T6GOB

    Please Clear your all browser caches and cookies.

    Thank you

    Cristina
    Spectator
    Posts: 5
    March 24, 2017 at 12:42 am #33097

    I can see that, I am very confused because it inst working in any other pc. I have actually tried in 5 computers without luck clearing caches and cookies. Did you check the js errors by any chance?. Sorry to bother you but if no one else can use the drop down I have a problem as my clients need the feature. Hope you can help me

    Cristina
    Spectator
    Posts: 5
    March 24, 2017 at 12:58 am #33098

    I have found the problem, so no need to bother you any longer. Thanks

    Priyank
    Spectator
    Posts: 747
    March 24, 2017 at 6:05 am #33099

    Hi,

    Any other help please contact us.

    Thank you