Topic Resolution: Resolved
  • Closed
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    Spectator
    June 17, 2019 at 10:16 am #43827

    Hello,

    At the website dashboard/tools/site health I am getting 2 critical errors.

    1. The REST API request failed due to an error.
    Error: [] cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received
    2. The loopback request to your site failed, this means features relying on them are not currently working as expected.
    Error: [] cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received

    After hours spent Google search hits suggested to update PHP so I have moved to PHP 7.2.19. However, issue was still there so I have contacted hosting support. They took whole afternoon yesterday. We spent some 7h investigating the issue and it has turned out that issue is caused by Evolve-plus theme so logical, I was told to contact theme support.

    Just now I have tried to activate default wp theme and I can confirm that it does not produce issues (curl28 errors). Switching back to Evolve-plus theme issue is present.

    Any help on this would be highly appreciated.

    Digicon
    Spectator
    Posts: 31
    June 17, 2019 at 2:09 pm #43828

    Update: switching to latest PHP 7.3.6 doesn’t have any effect. issue is present as long as the evolve-plus theme is active.

    Evgeny
    Keymaster
    Posts: 1004
    June 17, 2019 at 10:35 pm #43829

    Hello. We were able to recreate those errors on PHP 7.2 and up. We’ve started working on them and they will be address in the next version of the theme (soon). sorry for the inconvenience.

    Digicon
    Spectator
    Posts: 31
    June 18, 2019 at 10:19 am #43832

    Thank you Evgeny. Looking forward to it.

    Evgeny
    Keymaster
    Posts: 1004
    June 18, 2019 at 3:15 pm #43833

    Hi, we’ve solved it. Tomorrow morning the latest we are rolling out a new version with a fix + a nice surprise ).

    Digicon
    Spectator
    Posts: 31
    June 18, 2019 at 3:39 pm #43835

    As already said, really looking forward to it. It will be a nice surprise if rolling out goes smooth. The theme is awesome and far more better than many others but it just gave me so often so much headaches with updates. Anyway, appreciated your hard work and new support team behind. I’ll be happy to see what surprise you have prepared.

    Cheers 🙂

    Evgeny
    Keymaster
    Posts: 1004
    June 19, 2019 at 5:17 pm #43843

    Ouch! Low update expectations hurt )) Well, the update is out. Hopefully, all goes smooth. Please go ahead and update.

    Digicon
    Spectator
    Posts: 31
    June 20, 2019 at 11:06 am #43848

    Well, cURL error(s) have gone. There are no critical issues that wordpress site health shows anymore. That means that issue has been resolved and that this topic can be closed. Once again, thanks everyone who have participated into solving the issue and were helping me. BIG vouch for Victoria.

    However, another issue showed up but I will start another topic in order to keep the things easier to follow.