Topic Resolution: Resolved
  • Closed
  • Patrick Horan
    Spectator
    December 15, 2016 at 3:38 pm #31428

    I submitted a request for theme customization using the form located at https://theme4press.com/theme-customization-service/ and received a nice email saying that a new ticket had been created and a link to view the status of said ticket.

    Only one problem, the link provided in the email return a 404 error so I have no way of viewing the updated status of the request.

    And of course the emails say it is an unsupervised email address so don’t reply to it.

    Kind of shoddy to implement a system before it is tested and functional.

    Roman
    Spectator
    Posts: 3147
    December 15, 2016 at 4:05 pm #31429

    sorry to hear that 🙁 . May I know if you were logged in when you submit the ticket? Also when you try to visit the ticket now are you logged in?

    Patrick Horan
    Spectator
    Posts: 21
    December 15, 2016 at 4:10 pm #31430

    I was logged in when the customization request was submitted and I signed in before trying the Ticket Detail link from the update email I received.

    Roman
    Spectator
    Posts: 3147
    December 15, 2016 at 4:14 pm #31431

    we’ve forwarded this to the system developer to have a look. thanks for that report.

    Patrick Horan
    Spectator
    Posts: 21
    December 15, 2016 at 4:16 pm #31432
    This reply has been marked as private.
    Roman
    Spectator
    Posts: 3147
    December 15, 2016 at 4:44 pm #31434

    we were able to identify the issue, problem solved. thanks for your cooperation and your patience