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  • Lisa Kurtz
    Spectator
    November 11, 2016 at 6:04 pm #31130

    HI. This is my first installation of WooCommerce so begging your pardon if I have done something completely stupid. I have the WooCommerce plugin installed with PayPal Express and am experiencing issues with the Account Page Address Change and the information that is show as the shipping address upon return from PayPal after an order has been placed. Here is the web site….. kurtztest.net and here are the issues..
    1. I have it set up so that registration can take place on the My Account Page or on the Checkout page. The only place where there are fields that allow one to enter a shipping and a billing address is on the checkout page. Is this correct?
    2. When I click on the Change Address link on the My Account page, nothing appears. I see the My Address heading but neither the bill to or ship to comes up on the page. I see nothing but the My Address header.
    3. The only payment option I have set up is PayPal Express Checkout. After entering an order, the buyer is returned to my web site to review their order. The page shows the order information and the shipping address. The address that is showing under the Shipping Address heading is the billing address.

    Thank you in advance for you help with this issue. Very much appreciated.

    Roman
    Spectator
    Posts: 3147
    November 16, 2016 at 9:38 am #31192

    sorry, the password doesn’t work 🙁

    Lisa Kurtz
    Spectator
    Posts: 10
    November 16, 2016 at 2:57 pm #31196
    This reply has been marked as private.
    Roman
    Spectator
    Posts: 3147
    November 16, 2016 at 3:22 pm #31197

    problem is not with PayPal, the password you provided us to login to the buyer demo account is not correct

    Lisa Kurtz
    Spectator
    Posts: 10
    November 16, 2016 at 5:19 pm #31199
    This reply has been marked as private.
    Priyank
    Spectator
    Posts: 747
    November 17, 2016 at 3:08 pm #31206

    Hi

    I have check through out the theme and no issue found in this.

    Issue is with plugin, check i have some links here which identify the issue in plugin.
    WooCommerce PayPal Express Checkout plugin thread
    https://wordpress.org/support/topic/delivery-address-not-returned-to-woocommerce/
    https://wordpress.org/support/topic/customer-review-page/

    Here is plugin document screenshot: http://prnt.sc/d8g3kz

    I hope you understand now where is the issue.

    Thank you

    Lisa Kurtz
    Spectator
    Posts: 10
    November 17, 2016 at 6:54 pm #31208

    Hi Priyank:

    Thank you so much for showing me where the issue resides. I have logged a ticket with the company that developed the plug-in. They are a PayPal partner and I am hoping that means there will be a speedy resolution. This is the last thing I need to address before I can move the web site to production.

    Thanks again to you and to Roman for your help!

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