Forum replies created

Viewing 10 replies - 61 through 70 (of 148 total)
    In reply to Page image, Safari works, Chrome or Firefox do not
    Daniel Jones
    Spectator
    Posts: 148
    July 24, 2016 at 3:17 pm #29294

    Hi Jeremy,

    Thanks for reaching out to us again.

    Kindly could you share with me the link to the page so that I may figure out the problem and help.

    Looking forward to your reply.

    In reply to Shortcode Googlemaps is presenting erros on my page
    Daniel Jones
    Spectator
    Posts: 148
    July 24, 2016 at 3:14 pm #29293

    Hi Nilson,

    Thanks for contacting us.

    Kindly could you share with me the link to the page so that I may figure out the problem and help.

    Looking forward to your reply.

    In reply to Responsive not working
    Daniel Jones
    Spectator
    Posts: 148
    July 24, 2016 at 3:11 pm #29292

    Hi Donna,

    Thanks for reaching out to us again.

    This issue is related to plugin conflicts. Kindly try to find out which one is causing the issue by deactivating all the third party plugins and check again, if the issue is resolved, reactivate one by one to identify the culprit.

    Let me know how it goes.

    In reply to Page image, Safari works, Chrome or Firefox do not
    Daniel Jones
    Spectator
    Posts: 148
    July 23, 2016 at 5:26 pm #29284

    Hi Jeremy,

    Thank you for getting back to us.

    Hmm, sounds strange. Could you kindly share screenshots from your end so I can compare from my end? Also, this might be related to image size you are using. Kindly try and use a different image size and see if the issue persists.

    Let me know.

    In reply to Page image, Safari works, Chrome or Firefox do not
    Daniel Jones
    Spectator
    Posts: 148
    July 23, 2016 at 3:59 pm #29281

    Hi Jeremy,

    Thank you for reaching out to us.

    This might be due to the image format you are using. I see you are using .tif format for the image, I would recommend you change this format to maybe jpg to resolve this.

    Please let me know how you go.

    In reply to Sliders not working on evolve+ theme
    Daniel Jones
    Spectator
    Posts: 148
    July 18, 2016 at 8:55 pm #29187

    Hi Patrick,
    Thanks for keeping in touch with us, I hope you’re doing well today.

    This seems a lot like a Javascript related issue.

    Could you please try disabling your plugins to see if the issue lies within a plugin?
    Also, in Slider Options, could you please ensure that only Bootstrap Slider is selected? This is probably not an issue at all but you may have the Bootstrap Slider selected and then a Theme4Press slider selected below which could potentially cause some mishaps.

    Something else you may want to consider is using the Theme4Press slider. This, from my end, is working perfectly, plus it looks quite awesome from where I sit.

    I hope this helps,
    Kind Regards.

    In reply to Converting from Evolve to Evolve Plus
    Daniel Jones
    Spectator
    Posts: 148
    July 18, 2016 at 8:04 am #29149

    Hi M,

    Thanks for contacting us and sorry for the problem you’re experiencing.

    Kindly could you check if you have any added custom codes or third party plugins conflicting with the theme and deactivate theme first. Also you need to ensure that all the required plugins and installed and activated.

    Please let me know how it goes.

    In reply to Sidebar size (Evolve Theme)
    Daniel Jones
    Spectator
    Posts: 148
    July 17, 2016 at 6:37 pm #29128

    Hi there,

    Sorry for the problem you’re facing and any inconveniences caused.

    Kindly note that for better functioning of the theme Redux Framework plugin and Theme4Press Core plugin are required to be installed and activated. Please install them and see if the issue will not be resolved :).

    Please let me know how it goes.

    In reply to Sidebar size (Evolve Theme)
    Daniel Jones
    Spectator
    Posts: 148
    July 17, 2016 at 4:02 pm #29116

    Hi there,

    Thanks for sharing the credentials.

    I’ve noticed that the required plugins are yet to be installed. Kindly could you ensure that all the required plugins are installed and activated, and check again.

    Please let me know how it goes.

    In reply to Sliders are gone
    Daniel Jones
    Spectator
    Posts: 148
    July 17, 2016 at 3:54 pm #29115

    Hi there,

    Thanks for contacting us again.

    Did you follow these steps (https://theme4press.com/docs/setting-up-the-sliders/bootstrap-slider/) to set up the sliders? Kindly could you check if there’s any third party plugin conflicting with the theme. Try to deactivate them and check again, if the issue is resolved, reactivate them one by one to identify the culprit.

    Let me know how it goes.

Viewing 10 replies - 61 through 70 (of 148 total)