Denzel Chia
Moderator
Post count: 2831
Been thanked: 91 times
#28432 |

Hi,

Don’t think it has to do with your child theme.

If you are not able to find Appearance -> Theme Updates
Then your theme is too old.

If not, either your username password is wrong or your server is unable to communicate with our company server.

At the moment, Please download the latest version from your account.
And do a manual update.

Thank you.