Topic Resolution: Resolved
  • Creator
    Topic
  • #27949

    Asimakopoulos Alexandros
    Participant
    Been thanked: 3 times

    hello i have a problem with the header menu , it doesn’t show on mobiles and tablets.

Viewing 15 replies - 1 through 15 (of 20 total)
Replies
  • Asimakopoulos Alexandros
    Participant
    Post count: 49
    Been thanked: 3 times
    #27951 |

    i have updated as you said but in scrolling it stills doesn’t show

    Asimakopoulos Alexandros
    Participant
    Post count: 49
    Been thanked: 3 times
    #27952 |

    when i resize the window ( the dimensions) on the pc it works but in tablets and mobiles it doesn’t

    Denzel Chia
    Moderator
    Post count: 2841
    Been thanked: 91 times
    #27966 |

    Hi,

    Here how it looks on my iPhone. I don’t see anything wrong.
    http://img.prntscr.com/img?url=http://i.imgur.com/FKZb2bJ.jpg

    Thank you.

    Asimakopoulos Alexandros
    Participant
    Post count: 49
    Been thanked: 3 times
    #27972 |

    yes it is not shown when you scroll

    Asimakopoulos Alexandros
    Participant
    Post count: 49
    Been thanked: 3 times
    #27973 |
    This reply has been marked as private.
    Roman
    Keymaster
    Post count: 2538
    Been thanked: 29 times
    #27982 |

    hm…see no issue too..tried to clean your browser cache?

    Asimakopoulos Alexandros
    Participant
    Post count: 49
    Been thanked: 3 times
    #27991 |

    yes and i tested and in tablets and three mobiles

    Asimakopoulos Alexandros
    Participant
    Post count: 49
    Been thanked: 3 times
    #28036 |

    what should i do? what can be wrong?

    Denzel Chia
    Moderator
    Post count: 2841
    Been thanked: 91 times
    #28044 |

    Hi,

    Go to Theme Options -> Sticky Header -> Enable Sticky Header on Mobiles

    Have you check this option?

    Thank you

    Asimakopoulos Alexandros
    Participant
    Post count: 49
    Been thanked: 3 times
    #28055 |

    yes it is checked

    Denzel Chia
    Moderator
    Post count: 2841
    Been thanked: 91 times
    #28063 |

    Hi,

    Your website is not loading now.
    http://twelvesec.saits.gr/

    Maybe your mobile fixed header is not working because you have customized your header.
    I will come back later and see if custom css work for you.

    Thank you.

    Asimakopoulos Alexandros
    Participant
    Post count: 49
    Been thanked: 3 times
    #28111 |

    Hello yes we had a problem but it is loading now. Can you please help me?

    Asimakopoulos Alexandros
    Participant
    Post count: 49
    Been thanked: 3 times
    #28112 |

    but i didn’t change the sticky menu, what changes do you mean?

    Daniel Jones
    Moderator
    Post count: 241
    Been thanked: 18 times
    #28117 |

    Hi Asimakopoulos,
    Thanks for reaching out to us again.

    I would wish to investigate further this issue from the backend so that I may figure out the issue. Kindly could you share with me temporary login credentials and you may delete or change the credentials after we’re done. Don’t forget to mark the reply as private.

    Looking forward to hear from you.

    Daniel Jones
    Moderator
    Post count: 241
    Been thanked: 18 times
    #28122 |

    Hi Asimakopoulos,

    I hope you are having an awesome day thus far.

    We have investigated the URL you have provided us with and found the following Custom CSS Code which is preventing you from seeing the sticky menu on mobile devices.

    Please locate and remove this Custom CSS Code and the menu will appear on mobile devices as required.

    Please let me know if there are any more questions that I may answer for you 🙂

    Cheers!

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