Topic Resolution: Resolved
  • Creator
    Topic
  • #27949

    hello i have a problem with the header menu , it doesn’t show on mobiles and tablets.

Viewing 15 replies - 1 through 15 (of 20 total)
Replies
  • Asimakopoulos Alexandros
    Spectator
    Post count: 58
    #27951 |

    i have updated as you said but in scrolling it stills doesn’t show

    Asimakopoulos Alexandros
    Spectator
    Post count: 58
    #27952 |

    when i resize the window ( the dimensions) on the pc it works but in tablets and mobiles it doesn’t

    Denzel Chia
    Moderator
    Post count: 3230
    #27966 |

    Hi,

    Here how it looks on my iPhone. I don’t see anything wrong.
    http://img.prntscr.com/img?url=http://i.imgur.com/FKZb2bJ.jpg

    Thank you.

    Asimakopoulos Alexandros
    Spectator
    Post count: 58
    #27972 |

    yes it is not shown when you scroll

    Asimakopoulos Alexandros
    Spectator
    Post count: 58
    #27973 |
    This reply has been set as private.
    Roman
    Keymaster
    Post count: 2580
    #27982 |

    hm…see no issue too..tried to clean your browser cache?

    Asimakopoulos Alexandros
    Spectator
    Post count: 58
    #27991 |

    yes and i tested and in tablets and three mobiles

    Asimakopoulos Alexandros
    Spectator
    Post count: 58
    #28036 |

    what should i do? what can be wrong?

    Denzel Chia
    Moderator
    Post count: 3230
    #28044 |

    Hi,

    Go to Theme Options -> Sticky Header -> Enable Sticky Header on Mobiles

    Have you check this option?

    Thank you

    Asimakopoulos Alexandros
    Spectator
    Post count: 58
    #28055 |

    yes it is checked

    Denzel Chia
    Moderator
    Post count: 3230
    #28063 |

    Hi,

    Your website is not loading now.
    http://twelvesec.saits.gr/

    Maybe your mobile fixed header is not working because you have customized your header.
    I will come back later and see if custom css work for you.

    Thank you.

    Asimakopoulos Alexandros
    Spectator
    Post count: 58
    #28111 |

    Hello yes we had a problem but it is loading now. Can you please help me?

    Asimakopoulos Alexandros
    Spectator
    Post count: 58
    #28112 |

    but i didn’t change the sticky menu, what changes do you mean?

    Daniel Jones
    Moderator
    Post count: 241
    #28117 |

    Hi Asimakopoulos,
    Thanks for reaching out to us again.

    I would wish to investigate further this issue from the backend so that I may figure out the issue. Kindly could you share with me temporary login credentials and you may delete or change the credentials after we’re done. Don’t forget to mark the reply as private.

    Looking forward to hear from you.

    Daniel Jones
    Moderator
    Post count: 241
    #28122 |

    Hi Asimakopoulos,

    I hope you are having an awesome day thus far.

    We have investigated the URL you have provided us with and found the following Custom CSS Code which is preventing you from seeing the sticky menu on mobile devices.

    Please locate and remove this Custom CSS Code and the menu will appear on mobile devices as required.

    Please let me know if there are any more questions that I may answer for you 🙂

    Cheers!

Viewing 15 replies - 1 through 15 (of 20 total)

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