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  • #29349

    Richard Burt
    Participant
    Been thanked: 0 times

    Hi,

    My site pc-support.uk.com has the sticky headers disabled but when I look at it on a phone or tablet the sticky header menu “triple bar” still appears.

    How can I get rid of it?

Viewing 10 replies - 1 through 10 (of 10 total)
Replies
  • Denzel Chia
    Moderator
    Post count: 3208
    Been thanked: 128 times
    #29378 |

    Hi,

    Please post your website URL again.
    I cannot get it to resolve to your website.

    Thank you

    Richard Burt
    Participant
    Post count: 8
    Been thanked: 0 times
    #29388 |

    Sorry, nameserver problems.

    You can access it now.

    Daniel Jones
    Moderator
    Post count: 241
    Been thanked: 19 times
    #29394 |

    Hi Richard,

    Thanks for reaching out to us again.

    Kindly could you share with me temporary login credentials so that I can investigate the issue from that end. You may delete or change the credentials after we’re done. Please ensure to mark the reply as Private.

    Looking forward to your reply.

    Richard Burt
    Participant
    Post count: 8
    Been thanked: 0 times
    #29395 |
    This reply has been marked as private.
    Richard Burt
    Participant
    Post count: 8
    Been thanked: 0 times
    Daniel Jones
    Moderator
    Post count: 241
    Been thanked: 19 times
    #29397 |

    Hi Richard,

    Thanks for your reply.

    We have investigated the URL you have provided us with and we were able replicate this issue as well in our development environment.

    I will send this over to the development team so they can investigate this issue.

    In the interim if you would like to remove the sticky menu on mobile devices, please use the Custom CSS Code below.

    From the screenshot you provided we did notice that the mobile menu was not aligned properly and added the following CSS Code to resolve this issue

    Please let me know if there are any more questions that I can answer for you 🙂

    Cheers!

    Richard Burt
    Participant
    Post count: 8
    Been thanked: 0 times
    #29398 |

    I applied the code to my custom CSS section and it hid the main menu, not the sticky menu!

    Thoughts?

    Many thanks for aligning the mobile menu for me.

    Daniel Jones
    Moderator
    Post count: 241
    Been thanked: 19 times
    #29399 |

    Hi Richard,

    Thank you for replying with this information.

    ​May I ask you to remove the previously provided Custom CSS Code for the sticky menu while we await a response from the development team.

    Please let me know if there are any more questions that I can answer for you 🙂

    Cheers!

    Richard Burt
    Participant
    Post count: 8
    Been thanked: 0 times
    #29400 |

    Done.

    Richard Burt
    Participant
    Post count: 8
    Been thanked: 0 times
    #29473 |

    I’ve turned my security back on. Let me know when / if anyone wants access back into the site please.

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