July 28, 2016 at 10:54 am #29415
Annett BrücknerSpectatorBeen thanked: 0 times
Theme alora 2.8.1
in my header, instead of the e-mail sign only “Â�Â�” appears. Can I adjust correctly again? Where? As?
Daniel JonesModeratorJuly 28, 2016 at 12:02 pmPost count: 241Been thanked: 19 times
Thanks for contacting us.:)
Kindly could you share with me the link to the website so that I may figure it out and help.
Looking forward to your reply.Annett BrücknerSpectatorJuly 28, 2016 at 7:38 pmPost count: 7Been thanked: 0 timesRomanKeymasterJuly 28, 2016 at 8:29 pmPost count: 2539Been thanked: 29 times
please check the field in the Theme Options, it seems to be some wrong codeAnnett BrücknerSpectatorJuly 29, 2016 at 9:14 amPost count: 7Been thanked: 0 times
in the box I can not enter the value, not the sign in front? Or did I miss something? Here the values entered in the Theme Options – Header – Header Email AddressDenzel ChiaModeratorJuly 30, 2016 at 8:33 amPost count: 3028Been thanked: 110 times
Are you using translation for this email address?
The HTML source code produced on front end is different from what I have in my test site.
Thank youAnnett BrücknerSpectatorAugust 1, 2016 at 11:12 amPost count: 7Been thanked: 0 times
Sorry, I think I have the question is not entirely understood. I use WordPress in German, yes. But separate translations for the theme I have not installed. Or what translations do you mean?Daniel JonesModeratorAugust 1, 2016 at 12:05 pmPost count: 241Been thanked: 19 timesAnnett BrücknerSpectatorAugust 1, 2016 at 12:16 pmPost count: 7Been thanked: 0 times
thanks for your patience. I only unfortunately WPML plugin does NOT installed. My site is only in German.
Should I list which plugins I use? In those but no WPML is integrated.Daniel JonesModeratorAugust 1, 2016 at 12:40 pmPost count: 241Been thanked: 19 times
Thank you for getting back to us.
Hmm, sounds strange. Could you kindly share with us temporal login details so we can take a closer look at this?
Thanks.Annett BrücknerSpectatorAugust 1, 2016 at 2:53 pmPost count: 7Been thanked: 0 times
like I do. About that portal? Here?Daniel JonesModeratorAugust 1, 2016 at 5:52 pmPost count: 241Been thanked: 19 timesThis reply has been marked as private.Annett BrücknerSpectatorAugust 1, 2016 at 6:59 pmPost count: 7Been thanked: 0 timesThis reply has been marked as private.Daniel JonesModeratorAugust 2, 2016 at 9:40 amPost count: 241Been thanked: 19 times
Hi again Annet,
Thanks for confirming.
I’ve tested the issue with plugin compatibility test by deactivating all of you plugins except the ones that required by the theme for its default functions. The email icon is displaying fine. See the image bellow:
Looks like your additional plugins are conflicting with the theme and causing this issue. You can activate them one by one to see which plugin causing the problem.
Let me know how it goes!