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  • Our World Enterprises
    Spectator
    November 28, 2015 at 8:37 am #22492

    Hello,

    I just tried to upload 2.7.5 Alora (the latest one) and it failed:

    Unpacking the package…

    Installing the theme…

    Destination folder already exists. /home/content/72/12668172/html/wp-content/themes/alora/

    Theme install failed.

    Is the only way to fix this to delete the Alora folder from themes?

    Is this going to mess up any of my current pages, configurations, default content imported, etc?

    Thanks,

    Dave

    Denzel Chia
    Moderator
    Posts: 2656
    November 28, 2015 at 9:28 am #22496

    Hi,

    You can use FTP to download a copy of your current Alora Theme for backup.

    You will need to delete Alora Theme from your website and install new version.
    Option values are saved in database, not in the Theme.

    After update, clear your cache plugin’s cache, and your browser cache.
    If you have server cache, you need to clear it.

    Thanks!

    Our World Enterprises
    Spectator
    Posts: 57
    November 28, 2015 at 7:01 pm #22525

    So I just did all of that and it killed one of my plugins from working… This plugin is critical as it loads my website content from Google Docs. UGH!

    Can you help please?

    For some reason all that shows on my page now is CODE:

    HOME

    That is the actual page code and not the content…

    Our World Enterprises
    Spectator
    Posts: 57
    November 28, 2015 at 7:10 pm #22529

    I see what happened. The updates somehow disabled all of my plugins. What is up with that?

    Denzel Chia
    Moderator
    Posts: 2656
    November 29, 2015 at 8:59 am #22542

    Hi,

    I already made a rely.

    https://theme4press.com/support/topic/updated-2-7-5-using-instructions-and-it-blew-out-critical-plugin-function/#post-22540

    Thanks!