Topic Resolution: Resolved
  • Closed
  • taylor yang
    Spectator
    11.05.2016 at 19:25 #27566

    hi sir

    I forget the password , I change a new one .

    When I change the password , can not be used in Theme Update .

    Message is Theme4Press.com: Wrong username or password .

    Roman
    Spectator
    Posts: 3147
    11.05.2016 at 21:55 #27570

    we are looking on this issue. thanks

    Martha Meade
    Spectator
    Posts: 6
    11.05.2016 at 22:44 #27571

    Yes! I am having this issue also. I had to delete and reinstall WordPress yesterday. This led to hours online with my web hosting service trying to get access to my website again. WordPress would no longer recognize my user name and password. That was finally resolved. I have a new user name and password.

    Today I reinstalled evolve plus. It asks for my Theme4Press user name and password to enable theme update notifications. But it will not accept them.

    How do I change the user name and password?

    Denzel Chia
    Moderator
    Posts: 2656
    12.05.2016 at 04:31 #27578

    Hi,

    You can go to this link to reset your password.
    https://theme4press.com/wp-login.php?action=lostpassword

    Thank you

    taylor yang
    Spectator
    Posts: 4
    12.05.2016 at 07:55 #27579

    tavr.org.tw/pw.jpg

    taylor yang
    Spectator
    Posts: 4
    12.05.2016 at 07:55 #27580

    Can’t connect to theme4press.com : Could not resolve host: theme4press.com (DNS server returned answer with no data)

    Roman
    Spectator
    Posts: 3147
    12.05.2016 at 09:34 #27584

    we updated DNS records so it’s causing the issue. please allow few hours for an update, then we can investigate further..thanks.

    Martha Meade
    Spectator
    Posts: 6
    15.05.2016 at 07:34 #27640

    Thanks! Password change accomplished!

    Roman
    Spectator
    Posts: 3147
    15.05.2016 at 07:42 #27642

    😉