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  • DAVID Stéphane
    Spectator
    April 25, 2014 at 4:10 pm #8373

    Hy,
    I added a mp4 video on my page with button add media. The shortcode generated is as follows: [/ video].
    when I launch the player I have no video but only the sound.
    I have tested it with for example the theme twenthy fourteen and it works normaly.

    Do you have a solution ?

    Roman
    Spectator
    Posts: 3147
    April 25, 2014 at 9:38 pm #9563

    may I see the website with the issue please?

    DAVID Stéphane
    Spectator
    Posts: 15
    April 26, 2014 at 3:43 pm #9564

    The url where is the video : http://www.ledenpark.fr/elagage-et-abattage/ . In the revolutionslider (slide 7) at the home page the video (the same video) is ok.

    thank you in advance 🙂

    Roman
    Spectator
    Posts: 3147
    April 27, 2014 at 10:05 am #9575

    the video seems to be working fine

    DAVID Stéphane
    Spectator
    Posts: 15
    April 27, 2014 at 1:20 pm #9578

    Effectively, I have restarted my I Mac and now under safari, chrome it’s OK, and smartphone is ok, but under firefox (v28.0 – the last version) the problem persists. 🙁 It’s the same for you under firefox?
    Thank you in advance.

    Roman
    Spectator
    Posts: 3147
    April 27, 2014 at 6:37 pm #9579

    yes I am using firefox 28.0 too and it works fine….try to clean your browsers cache.

    DAVID Stéphane
    Spectator
    Posts: 15
    May 2, 2014 at 2:09 pm #9617

    I Roman, I’ve to clean my browsers cache. The problem is always there. I have now the v.29 and with my Imac (snow leopard) and Macbook (lion) is the same problem. I saw that firefox does not support mp4 so I’ll try to encode the video in firefox recognized format. again thank you 😉