• Closed
  • Daniel Martín
    Spectator
    July 28, 2016 at 1:32 pm #29417

    Hello,

    I’m having problems receiving messages from the contact pages. I write a text (to test it) but I do not receive anything in the my email address. Is there anything I have to do?

    Daniel Jones
    Spectator
    Posts: 148
    July 28, 2016 at 1:47 pm #29418

    Hi Daniel,

    Thank you for reaching out to us.

    First, could you kindly confirm if you have set up the contact page by adding your email on the contact settings Appearance > Theme Options > Contact? For further information on this, please have a look at our guide on how to set up your contact page:

    https://theme4press.com/docs/setting-up-the-contact-page/

    Also, while submitting the email, was there any error displayed?

    Please let me know so we can dig deeper into this.

    Regards,

    Daniel Martín
    Spectator
    Posts: 24
    July 28, 2016 at 1:53 pm #29419

    I have these fields filled with the correct data, but still cannot receive messages. Also I have followed the guide and is as shown. No idea about the problem.

    Thank you

    Daniel Martín
    Spectator
    Posts: 24
    July 28, 2016 at 1:54 pm #29420

    Moreover, there are no errors displayed, it says that the message has been sent correctly

    Daniel Jones
    Spectator
    Posts: 148
    July 28, 2016 at 2:23 pm #29421

    Hi Daniel,

    Thank you for getting back to us.

    Hmm, sounds strange. Could you confirm if the emails are sent to your spam folder? The emails might be getting filtered out by your email provider to the spam folder.

    Please let me know.

    Regards,

    Daniel Martín
    Spectator
    Posts: 24
    July 28, 2016 at 3:41 pm #29422

    No mails in the SPAM folder, I have just checked it

    Maaligai Parai Karuppa Samy
    Spectator
    Posts: 1
    July 28, 2016 at 7:16 pm #29424

    same problem me also Need support how to correct the error guide me C.Email Address [email protected] or [email protected]

    Denzel Chia
    Moderator
    Posts: 2656
    July 29, 2016 at 6:13 am #29454

    Hi,

    Contact template uses wp_mail function to send your mail.

    Your mail servers could be requiring SMTP and authentication.
    Please install this plugin https://wordpress.org/plugins/wp-mail-smtp/ and setup SMTP for wp_mail

    Thank you.