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  • Per Eckert
    Spectator
    June 2, 2015 at 11:28 am #17869

    Hi Support, I just bought Evolve+ and also Alora+

    I had the free version of Evolve, upgraded and tryed
    to upload as stated in the documentation the + Evolve

    It says are you sure, try again ???

    Neither +Evolve or +Alora is possible to upload

    Kind Regards
    Per Eckert
    http://minkropitop.dk/

    Denzel Chia
    Moderator
    Posts: 2656
    June 2, 2015 at 2:34 pm #17871

    Hi,

    Please kindly check the following values in your PHP info.
    You can use this plugin https://wordpress.org/plugins/wordpress-php-info/

    max_execution_time
    memory_limit
    post_max_size
    upload_max_filesize

    Most likely your post_max_size and upload_max_file_size is lower than Evolve+ and Alora Theme files size.
    Both themes are 12.8 Megabytes and 11 Megabytes. Your hosting server will reject the theme zip file if it exceeds the limits. WordPress shows you this not helpful “all purpose” error message when it catches something wrong.

    You may need to increase the max_execution_time because it takes more time to unzip a large file, this depends on web server processing power, so I cannot give you a specify value.

    You may want to contact your web hosting company for assistance in increasing these limits.

    Alternatively you can unzip the theme file on your computer and upload to your web server’s WordPress installation via ftp.

    This is quite common situation with using any premium themes on a shared web hosting, which has limited shared resources.
    You will have no problem uploading Evolve (Free Theme) because it’s only 4.3 Megabytes.

    Thanks!
    Denzel

    Per Eckert
    Spectator
    Posts: 2
    June 2, 2015 at 6:36 pm #17874

    Thank You I will contact my Hosting Provider.

    Kind Regards.
    Per Eckert

    Per Eckert
    Spectator
    Posts: 2
    June 4, 2015 at 9:46 pm #17923

    It is ok now.
    Kind Regards
    Per