Daniel Malone
    Participant
    Posts: 7
    August 9, 2019 at 12:15 pm #44045

    So I paid $10 for nothing? I would appreciate something to lead me in the direction of fixing this issue. Thanks

    Evgeny
    Keymaster
    Posts: 244
    August 9, 2019 at 8:53 pm #44046

    Hi. No, not for nothing. You are using an old version of the theme, you really should update to the new one. Yours is using obsolete technologies and doesn’t support new PHP versions. For example, the plugin that is creating the problem is no longer in use.

    Evgeny
    Keymaster
    Posts: 244
    August 9, 2019 at 9:06 pm #44049

    And when you update, DO NOT forget to back everything up. including website and database. The new theme is totally different under the hood, and although the update should go smoothly, you can never be too cautious.

    Daniel Malone
    Participant
    Posts: 7
    August 10, 2019 at 2:09 am #44050

    These themes need and automatic update. Should not have to uninstall the entire theme then reinstall the new version. I have used word press since 2008 and this is the only theme I have used that didn’t update with a click of a button.

    Daniel Malone
    Participant
    Posts: 7
    August 10, 2019 at 4:55 am #44051

    I deleted and installed the latest version the same issue persist. The developer of these themes doesn’t care about people having issues with outdated themes. The plugin is still in use and is not the cause of the issue.

    No reason to have broken code issues. It’s time for another theme, need better support than this. I own my own business and I treat my customers much better.

    Evgeny
    Keymaster
    Posts: 244
    August 10, 2019 at 7:57 am #44052

    You know, Daniel, your exaggerated negativity is totally not only surprising, but also misplaced and uncalled for. What we do or don’t care about – you can’t judge, you didn’t give us the chance the take care of the issue yet. To answer your first remark, we do have automated updates now. The plugin IS NOT in use anymore, so make sure also that the accompanying plug-ins are also updated (widget plugin and shortcodes plug in). If the issue still persists, please send us access to your admin area and FTP in a private message. Thanks.