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  • Carmen Canfora
    Spectator
    March 30, 2017 at 10:04 am #33190

    Hello,

    since I have updated my theme to evolve plus 2.7.2, the customizer doesn’t work any more. Every time I want to modify the configuration, it tells me that a script doestn’t answer:

    Skript: http://risikoscouts.org/wp-adm…sts,postbox,nav-menu&ver=4.7.3:9

    The dialog box offers three options, continue script, debug script or stop script.

    When I click on “continue script” or “stop script”, the customizer freezes and I can’t get out of it. “Debug script” is useless for me, I don’t know what I have to change in the script.

    Same with my other website that runs with evolve plus.

    Thank you,
    Carmen

    Priyank
    Spectator
    Posts: 747
    March 30, 2017 at 12:25 pm #33236

    Hi,

    Script URL http://risikoscouts.org/wp-adm…sts,postbox,nav-menu&ver=4.7.3:9 not open
    http://prnt.sc/eq9qsx

    If it’s admin URL please send wp-login details with your url in private replay.

    Thank you

    Carmen Canfora
    Spectator
    Posts: 14
    March 31, 2017 at 4:27 pm #33256
    This reply has been set as private.
    Priyank
    Spectator
    Posts: 747
    April 1, 2017 at 8:36 am #33272

    Hi

    In our machine your both sites customizer work fine.
    http://prnt.sc/er1slx
    http://prnt.sc/er1soe

    Thank you

    Carmen Canfora
    Spectator
    Posts: 14
    April 1, 2017 at 4:13 pm #33277

    Hello,
    no, sorry, but the customizer doesn’t work. I tried it with Firefox and with Internet Explorer and I tested it on different machines: first it takes ages for the customizer to load, and when I try to click on a tab (e.g. Layout or Bootstrap slider), it tells me that some script doesn’t answer and has to be debugged.

    Have you tried to modify some setting? That doesn’t work at all. For example in the bootstrap slider layout, I want the second layout type to be activated, but the website doesn’t react to any modification of the customizer (nor to modifications in the theme options, I tried that too). Same with the left/right padding of my home page: I enter 0px, the customizer doesn’t react, and I always get the same message: A script has to be debugged. And my website continues showing me a padding at the left and the right side (see my other posting – maybe these two problems have a common origin?).

    Thank you,
    Carmen

    Priyank
    Spectator
    Posts: 747
    April 3, 2017 at 7:58 am #33279

    Hi,

    We check your testing site customizer and theme options work fine in both layout and bootstrap slider.
    We send one screencast video of our testing work on your site:
    http://screencast-o-matic.com/watch/cbfeh56N6s

    Note: left/right padding option work only 100% width template

    Extra Note: We fix theme option bug: http://prnt.sc/errq32
    Go to your theme4press account and download your theme and upload it again.
    for more information: https://theme4press.com/support/topic/side-edit-menu-not-opening-up-all-the-way/

    Thank you

    Carmen Canfora
    Spectator
    Posts: 14
    April 5, 2017 at 2:57 pm #33309

    Hi,

    I downloaded the fixed theme and installed it. Thank you for the screencast video – that’s really strange, because I still get that message that a script has to be debugged every time I try to modify options via the customizer. But I somehow managed to make the modifications I wanted to and this time they are visible on my website, so I hope that these strange messages won’t bother me any longer.

    Thank you
    Carmen

    Nilesh
    Spectator
    Posts: 37
    April 6, 2017 at 8:22 am #33322

    Hi,

    If your customizer does not work sometimes or get that message, We have to suggest that use theme options for modifications work.

    Thank you