Topic Resolution: Resolved
  • Open
  • Yuval
    Participant
    October 19, 2019 at 1:51 pm #44285

    Hi,

    I had comments from visitors of my site that my images look fuzzy, both the posts Featured Images and the front page slider images.

    Most of my images are uploaded to the Media Gallery at the resolution of 1200×600. However, after getting the complains I checked and found:

    The image in this post was reduced to 680×330 and upscaled to 950×461.
    The same happened with the Featured Image in this post which was uploaded as 1200×600.
    And so on.

    The same images were reduced in the front page slider to 400×300 and upscaled to 765×574. I’m using the theme’s built in Posts Slider. My site is OzRider.com

    Why is this happening? Why are my images being reduced then being upscaled? How can I stop this from happening? Where do I control the settings for Featured Images and Slider?

    Please advise ASAP as I do not want to lose readers or reputation.

    Evgeny
    Keymaster
    Posts: 271
    October 21, 2019 at 7:34 am #44291

    Hi. Current settings of the theme put more emphasis on pages carrying less weight than on the quality of the images. That is why lower resolution images get upscaled rather than downscaling higher resolution images. However, the step might indeed be too high and we will take care of it in the next version of the theme. We will add another step, and then you will be able to regenerate thumbnails and the quality of images will improve.

    Yuval
    Participant
    Posts: 20
    October 22, 2019 at 11:45 am #44297

    Thank you for your reply.

    Is there a workaround I can apply temporarily to fix this until the next version is released?
    When is the next release due?

    regards,

    Y.

    Evgeny
    Keymaster
    Posts: 271
    October 22, 2019 at 9:52 pm #44299

    Hi. Yes, I am happy to help. Please send admin and FTP access to your website in a private message.

    Yuval
    Participant
    Posts: 20
    October 23, 2019 at 12:04 pm #44302
    This reply has been set as private.
    Yuval
    Participant
    Posts: 20
    October 23, 2019 at 4:24 pm #44304
    This reply has been set as private.
    Evgeny
    Keymaster
    Posts: 271
    October 23, 2019 at 7:41 pm #44306
    This reply has been set as private.
    Yuval
    Participant
    Posts: 20
    October 24, 2019 at 12:17 am #44307
    This reply has been set as private.
    Evgeny
    Keymaster
    Posts: 271
    October 26, 2019 at 9:30 pm #44316

    Hi. Sorry, it took a while – I’ve made the necessary changes. Now you need to download and install a plugin called https://wordpress.org/plugins/regenerate-thumbnails/. Once you did, just use it to regenerate all thumbnails for all images. And then clear your cache – all should be fine.

    Yuval
    Participant
    Posts: 20
    October 27, 2019 at 2:05 am #44321

    Thank you Evgeny! Looking much better now.

    can you please let me know what was the fix? I noticed you did not use the child theme, is the fix going to be overwritten in the next upgrade?

    Yuval
    Participant
    Posts: 20
    October 27, 2019 at 11:13 am #44323
    This reply has been set as private.