Topic Resolution: Resolved
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  • Sue Young
    Participant
    August 26, 2019 at 8:19 pm #44108

    Please check out shimmy shack.com. The header does not reduce on a mobile devise. How can I correct this?

    Thanks
    Sue

    Sue Young
    Participant
    Posts: 95
    August 27, 2019 at 6:26 pm #44110

    Please can you help me on this?? I paid for support – is there another way to get help?

    Sue

    Evgeny
    Keymaster
    Posts: 221
    August 27, 2019 at 7:51 pm #44113

    You’ve paid, and you’re getting your support. Send us access details to your wp-admin in a private message please – we will take a look. But in general, there are many HTML/CSS problems on your mobile version, not just the background picture. We will see what we can do, but in general, the support for the older versions was dropped a while ago – you really need to upgrade. See the other answer, please.

    Sue Young
    Participant
    Posts: 95
    August 28, 2019 at 5:24 pm #44119

    Tried to update the other site I asked about and ran into problems – once you reply and I sort out updating the theme, I will do it for this site and repost the info if the problem does not clear up with the update.

    Thanks

    Sue Young
    Participant
    Posts: 95
    October 3, 2019 at 6:08 pm #44225

    I have tried very unsuccessfully to upgrade the theme, I have not choice but to leave this as is. Please help me make this header responsive so it shrinks for the iPhone. I have this theme on other sites and it works properly. Please can someone tell me what I need to add to the custom CSS to make this header responsive. Please I really need to get this solved now.

    Thanks!!!!

    Evgeny
    Keymaster
    Posts: 221
    October 3, 2019 at 6:25 pm #44226

    We offered to assist you with the upgrade. But we need the files to test what we can do about it. As for the header issue – your header IS RESPONSIVE. But you are using a background image for the entire header, which has phone numbers and logo on it. If we make it shrink even more with CSS, it will become UNREADABLE. Are you sure you want to do that? You need help from developers, not our support – your theme works fine. But we are prepared to give you a CSS code to shrink it even further, but it will look BAD. I hope I managed to explain the matter properly. Do ask any additional questions, if you have any.

    Evgeny
    Keymaster
    Posts: 221
    October 3, 2019 at 6:30 pm #44227

    If you prefer it like this: https://prnt.sc/peg5hz we can help you make it happen.

    Sue Young
    Participant
    Posts: 95
    October 3, 2019 at 10:03 pm #44228

    At this point that will be fine so if you can provide CSS that would be fantastic.

    Regarding the updating – that is in another post and I did not get a reply to my questions there. I will check it again to see if there is a response.

    Thanks

    Evgeny
    Keymaster
    Posts: 221
    October 4, 2019 at 10:23 am #44230
    This reply has been set as private.
    Sue Young
    Participant
    Posts: 95
    October 4, 2019 at 3:28 pm #44232

    That is perfect – that will work until I can get the theme corrected. Thanks

    Sue Young
    Participant
    Posts: 95
    October 4, 2019 at 3:30 pm #44233
    This reply has been set as private.