• Closed
  • December 24, 2018 at 12:59 pm #41887

    Basic Info
    WebSite: https://hapkeizerswaard.nl/
    WordPress: after update – because of 500 error and no admin wordpress-5.0.2
    Evolve+: after update – because of 500 error and no admin evolve-plus-alpha downloaded on december 24, 2018

    My WebSite might be HiJacked.

    First I got 500 errors on all browsers typing https://hapkeizerswaard.nl/ or typing https://hapkeizerswaard.nl/wp-admin
    So I uploaded the Worpress Core and everything seemed to be OK except BitDefender didn’t ‘liked’ te site at all

    Today I found out there were 500 errors again,
    so, after Googling, I first renamed the plugin map with FileZilla; no change
    then I renamed all themes, accept the ‘core’ themes; no change
    after that I repeated uploading core etc (a); after typing https://hapkeizerswaard.nl/ in any browser I was redirected to an other site! I don’t have acces to WP-ADMIN as well

    I hope someone is able to help me out, as it is a site of a general practitioner with lots of info for patients

    Thank You
    Vera Wulffraat-Langbein
    Rotterdam

    Roman
    Keymaster
    Posts: 3147
    December 24, 2018 at 1:01 pm #41888

    Hello vera wulffraat-langbein,

    possible to provide the wp admin to the website in Private reply? Thanks

    vera wulffraat-langbein
    Participant
    Posts: 4
    December 25, 2018 at 12:08 pm #41894

    Hello keymaster
    I replied privatly, but I’m not sure if you have seen it.
    I simply don’t know how…

    Roman
    Keymaster
    Posts: 3147
    December 25, 2018 at 6:03 pm #41897

    You just insert the login details in the message form below and mark it as Private, it will be available only to us 😉

    vera wulffraat-langbein
    Participant
    Posts: 4
    January 3, 2019 at 3:54 pm #42053

    Hello and first of all best wishes for the new year,

    I replied, twice, marked as private.
    Did something go wrong, or is there stil nothing new to tell me?

    Regards,
    Vera

    Roman
    Keymaster
    Posts: 3147
    January 3, 2019 at 5:29 pm #42054

    Hello, happy New Year to you too. Please provide the FTP access to the website. I will have a look. thanks.

    vera wulffraat-langbein
    Participant
    Posts: 4
    January 7, 2019 at 9:38 am #42101
    This reply has been set as private.
    Roman
    Keymaster
    Posts: 3147
    January 7, 2019 at 11:06 am #42105

    Thanks for the info. As I checked your website and FTP, here are some comments:

    1. From first step, I assume you use FTP connection to your website, this is a high security issue with the website. Should use at least SFTP or don’t use FTP server at all, your passwords are accessible through internet to 3rd parties
    2. I have seen many unwanted files/folders on the server which are not default for WP installation. Did you have before some other platform or only WordPress? If only WordPress, then yes, your website has been hijacked, through the FTP I assume
    3. I don’t know how about your database, if it has been affected also or not as I dont have an access
    4. Issue looks with a permission setting of some file(s), I assume wp-includes/class-requests.php, based on the error message, as its permission values are not correct and I am not able to change them through the FTP program, I would need to connect through the SSH or a File Manager on your server
    5. This issue is over the technical support of our themes, as it’s not related to our product functionality/features, so if you would like to clean up the website this can be extra charged, if by your hosting provider or by us

    vera wulffraat-langbein
    Participant
    Posts: 4
    January 7, 2019 at 2:11 pm #42112

    Thanks foor your prompt reply.

    I’ll clear the whole domain and start over without ftp or so.

    Thanks again foor your troble.

    Regards,
    Vera

    Roman
    Keymaster
    Posts: 3147
    January 7, 2019 at 2:20 pm #42113

    It’s not a problem, if can check some issues quickly, we are here to help 😉