• Open
  • Françoise Isnard
    Participant
    October 17, 2019 at 2:48 pm #44279

    Hi there,
    Once more after installing a new update (Evolve Plus 2.9.8.6) my homepage is totally disrupted compared to the same update on the staging site.
    I don’t understand why and I cannot fix it.
    My footers disappear, my custom sidebar disappeared too, it was a real mess!!
    Could you please provide ASAP help to fix this issue?

    Corporate

    Home

    Evgeny
    Keymaster
    Posts: 239
    October 17, 2019 at 3:07 pm #44280

    What version were you using before the update? And please send access to your admin area and FTP in a private message.

    Evgeny
    Keymaster
    Posts: 239
    October 17, 2019 at 3:41 pm #44281

    And BTW, if you have a backup, then it would be better to restore it and then we can see what went wrong without being stressed by the “live” problems

    Françoise Isnard
    Participant
    Posts: 68
    October 17, 2019 at 5:14 pm #44282
    This reply has been set as private.
    Françoise Isnard
    Participant
    Posts: 68
    October 17, 2019 at 5:40 pm #44283
    This reply has been set as private.
    Evgeny
    Keymaster
    Posts: 239
    October 18, 2019 at 12:57 pm #44284

    This explains everything. The theme was totally overhauled in version 2.9.1 – we changed the technology behind the scenes completely. It now makes sense for you to try the update again without us (because for you it would be easier to restore everything from backup, should things go wrong). When you update to the newest one, you need to remove the old one (or rename the folder, so it will not be recognized by WordPress) and then upload and activate the newer one. We have a function, that transfers all settings from the database. If things go wrong again, then we will update ourselves and correct problems as needed. Don’t just rewrite the folder – it will cause the trouble you’ve encountered.

    Françoise Isnard
    Participant
    Posts: 68
    October 19, 2019 at 2:40 pm #44286
    This reply has been set as private.
    Evgeny
    Keymaster
    Posts: 239
    October 19, 2019 at 2:44 pm #44287

    Hi. No, roll it back, please. We actually have no support on weekends, so don’t do anything drastic without first coordinating it with me. We will finish the job next week. And follow-ups work, but sometimes land in spam ) Sorry about that.

    Françoise Isnard
    Participant
    Posts: 68
    October 19, 2019 at 5:25 pm #44288
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    Evgeny
    Keymaster
    Posts: 239
    October 21, 2019 at 8:54 pm #44293
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    Françoise Isnard
    Participant
    Posts: 68
    October 22, 2019 at 7:28 pm #44298
    This reply has been set as private.