Topic Resolution: Resolved
  • Closed
  • michael espalin
    Spectator
    October 21, 2016 at 6:05 pm #30793

    Hello, for some time now we have not been receiving new comment notifications via email, or any messages from the contact us page? the email address on the general settings page is correct, but for some reason they are not being emailed. I have checked the spam folder of the email box and cant find anything. Any ideas?

    Denzel Chia
    Moderator
    Posts: 2656
    October 22, 2016 at 10:06 am #30801

    Hi,

    Please check with your web hosting company.
    Your web hosting should allow PHP mail function to work.

    If your web hosting company requires you to use SMTP, you can use this plugin.
    https://wordpress.org/plugins/wp-mail-smtp/

    Thank you

    michael espalin
    Spectator
    Posts: 23
    October 25, 2016 at 11:18 pm #30865

    Apparently we are receiving emails from the contact us page, but no notifications about new comments. Would this be a different issue than our host?

    Denzel Chia
    Moderator
    Posts: 2656
    October 26, 2016 at 9:35 am #30877

    Hi,

    Please go to WordPress admin -> Settings -> Discussion.
    Find the setting -> Email me whenever
    Check the checkbox for “Anyone posts a comment “, and “A comment is held for moderation ”

    The rest is up to your web hosting server.

    Thank you.

    michael espalin
    Spectator
    Posts: 23
    October 26, 2016 at 11:29 pm #30892

    All of those settings were correct, as I had checked them all multiple times. I checked with my host and there were no issues on their end. I isolated the problem to a conflict with either akismet or jetpack. When I disabled those plugins notifications started working fine. As I re-enabled them, things kept working so I am not really sure which one caused the issue, but apparently just stopping/starting those plugins resolved the issue.

    Michael

    Denzel Chia
    Moderator
    Posts: 2656
    October 27, 2016 at 11:15 am #30902

    Hi,

    In Jetpack plugin there is different modules, you can disable jetpack comments module.
    Maybe this is the one causing issue.

    Thank you.