• Open
  • Chris Veldad
    Spectator
    May 30, 2021 at 10:51 am #46389

    Your site says “14 days money back guarantee”.

    I’m not happy with the support (forums only) and contact (virtually none).

    I couldn’t even find any invoice from my purchase on my account, no email was sent to me also.

    Please refund my purchase.

    Evgeny
    Keymaster
    Posts: 858
    May 30, 2021 at 11:17 am #46391

    Hi there. How can you be no happy with the support, when you didn’t ask for any? Forum threads are answered by the theme developers, not other buyers. So obviously there are ways to contact, apart from the support forum, there is a contact form. According to terms, refunds are only available if there is a technical problem with the theme (https://theme4press.com/terms-conditions/), so in this case, no refund is due. So please, do let us know what can we help you with. Emails ARE being sent upon purchase, maybe yours landed in your spam folder. And if you require an invoice, you can always send an email to info@theme4press.com with the name and address of the company we should make an invoice to, and we will gladly issue an invoice.