Topic Resolution: Not Resolved
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  • Chris Nicoll
    Spectator
    August 22, 2016 at 1:52 pm #29918

    Hello.

    I’m having some trouble customizing the display of all the Portfolio items. Regardless of what display settings I select when setting up the page – it always displays the items as full-width tiles. Furthermore, when I try to ‘hide’ the categories selector it’s still appearing?

    You can see how it’s displaying here: http://www.wizzfx.com/our-work

    I’m wondering if I’ve missed a setting or something?

    Theme Version: +evolve 2.6.8
    Wordpress Version: 4.6

    Any help gratefully received.

    Thank you!
    Chris

    Daniel Jones
    Spectator
    Posts: 148
    August 22, 2016 at 5:33 pm #29925

    Hi Chris,

    Thank you for reaching out to us.

    Hmm, I might need to have access to your backend to have a closer look at this. Could mind sharing temporal login details to your site’s admin dashboard, please? Also, kindly confirm if you missed a step while setting up portfolio as detailed here:

    https://theme4press.com/docs/setting-up-the-portfolio/

    Hope to hear from you soon.

    Chris Nicoll
    Spectator
    Posts: 7
    August 22, 2016 at 5:45 pm #29926
    This reply has been marked as private.
    Denzel Chia
    Moderator
    Posts: 2656
    August 23, 2016 at 11:10 am #29942

    Hi,

    I had login to take a look.
    Can’t find what’s causing this issue.
    I used my test site portfolio setting as a reference, and I am still unable to get it working.

    There is no javacript error in browser error console. Therefore no clue as to why the script is positioning all portfolio items with left 0. The calculation is “broken”.

    May I know if you had modified the theme?
    If not, can you try re-installing Evolve plus theme?

    Can you try disabling all plugins except theme4press core and reduxframework plugin? and check if your portfolio page works properly?

    Thank you

    Chris Nicoll
    Spectator
    Posts: 7
    August 23, 2016 at 2:24 pm #29943

    Hi,

    Thanks for taking a look. I haven’t modified the theme at all, I’ve tried re-installing AND I’ve disabled all the plugins and the page still isn’t working.

    I tried deleting the Theme4Press Core and Redux Framework Plugins to no avail…I even tried seeing if the Post Format of the Portfolio Posts had something to do with it… but no.

    I do wonder if it’s something to do with the image size or something? Perhaps I have a weird thing in the MySQL database that the plugin is randomly calling for?

    Very keen to find a fix…

    Thanks for your help thus far!

    Denzel Chia
    Moderator
    Posts: 2656
    August 24, 2016 at 1:46 am #29950

    Hi,

    I will inform my employer now.
    Ask him to login and take a look, maybe he can spot the cause of this issue.

    Thank you

    Denzel Chia
    Moderator
    Posts: 2656
    August 25, 2016 at 1:33 am #29983

    Hi,

    My employer replied that he will ask his developer to look into this issue.

    Thank you

    Denzel Chia
    Moderator
    Posts: 2656
    August 30, 2016 at 9:46 am #30097

    Hi,

    Our developer has logged into your website and fixed the issue.
    http://www.wizzfx.com/our-work/

    This fix will be added into our next theme version update.

    Thank you.

    Chris Nicoll
    Spectator
    Posts: 7
    August 30, 2016 at 12:10 pm #30098

    Thank you so much!

    Denzel Chia
    Moderator
    Posts: 2656
    August 31, 2016 at 1:27 am #30111

    You are welcome!
    Credit goes to our developers!

    Thank you.

    Chris Nicoll
    Spectator
    Posts: 7
    September 9, 2016 at 4:17 pm #30210

    Hello.

    Sorry to do this, but I changed the width of my site and now the Portfolio is broken again – could you take another look?

    Please?

    Thank you!

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