• Open
• Michael Woods

  Spectator

  July 8, 2019 at 3:56 pm #43946

  

  I have upgraded to Evolve Premium but there is still a button inviting me to upgrade to it when I select customise. Thank you in anticipation of any help.

Evgeny
Keymaster
Posts: 1004
July 8, 2019 at 4:10 pm #43947

Hi. You’ve gotten an answer by email.
Deborah Hemstreet
Spectator
Posts: 17
August 9, 2019 at 3:12 am #44043

I have the same problem
Deborah
Deborah Hemstreet
Spectator
Posts: 17
August 9, 2019 at 3:16 am #44044

I also paid for my theme and should have Premium. However, I did make a child theme so that updates would not impact appearance. I did what was recommend and hired a developer to upgrade my theme and install the correct new PhP version.
Thank you in advance for helping with this.
Deborah
Evgeny
Keymaster
Posts: 1004
August 9, 2019 at 9:04 pm #44048

Hi. Please send me access to your admin area in a private message. I will have a look. Thanks
Deborah Hemstreet
Spectator
Posts: 17
August 11, 2019 at 2:26 am #44054

This reply has been marked as private.
Evgeny
Keymaster
Posts: 1004
August 11, 2019 at 8:06 pm #44058

Hi. This really shouldn’t happen. What you need to do is the following: you install the premium child theme and Evolve plus. You transfer all the changes from your current child theme to the premium child theme, and then you need to activate it. Everything should be fine if you do it like that. Again, never forget to back everything up.
Johannes Kaiser
Spectator
Posts: 1
October 9, 2019 at 9:44 pm #44248

This reply has been marked as private.

You must be logged in to reply to this topic.