Topic Resolution: Resolved
  • Open
  • Michael Woods
    Participant
    July 8, 2019 at 3:56 pm #43946

    I have upgraded to Evolve Premium but there is still a button inviting me to upgrade to it when I select customise. Thank you in anticipation of any help.

    Evgeny
    Keymaster
    Posts: 221
    July 8, 2019 at 4:10 pm #43947

    Hi. You’ve gotten an answer by email.

    Deborah Hemstreet
    Participant
    Posts: 14
    August 9, 2019 at 3:12 am #44043

    I have the same problem
    Deborah

    Deborah Hemstreet
    Participant
    Posts: 14
    August 9, 2019 at 3:16 am #44044

    I also paid for my theme and should have Premium. However, I did make a child theme so that updates would not impact appearance. I did what was recommend and hired a developer to upgrade my theme and install the correct new PhP version.

    Thank you in advance for helping with this.
    Deborah

    Evgeny
    Keymaster
    Posts: 221
    August 9, 2019 at 9:04 pm #44048

    Hi. Please send me access to your admin area in a private message. I will have a look. Thanks

    Deborah Hemstreet
    Participant
    Posts: 14
    August 11, 2019 at 2:26 am #44054
    This reply has been set as private.
    Evgeny
    Keymaster
    Posts: 221
    August 11, 2019 at 8:06 pm #44058

    Hi. This really shouldn’t happen. What you need to do is the following: you install the premium child theme and Evolve plus. You transfer all the changes from your current child theme to the premium child theme, and then you need to activate it. Everything should be fine if you do it like that. Again, never forget to back everything up.

    Johannes Kaiser
    Participant
    Posts: 1
    October 9, 2019 at 9:44 pm #44248
    This reply has been set as private.