Topic Resolution: Resolved
  • Open
  • Michael Woods
    Spectator
    July 8, 2019 at 3:56 pm #43946

    I have upgraded to Evolve Premium but there is still a button inviting me to upgrade to it when I select customise. Thank you in anticipation of any help.

    Evgeny
    Keymaster
    Posts: 1006
    July 8, 2019 at 4:10 pm #43947

    Hi. You’ve gotten an answer by email.

    Deborah Hemstreet
    Spectator
    Posts: 17
    August 9, 2019 at 3:12 am #44043

    I have the same problem
    Deborah

    Deborah Hemstreet
    Spectator
    Posts: 17
    August 9, 2019 at 3:16 am #44044

    I also paid for my theme and should have Premium. However, I did make a child theme so that updates would not impact appearance. I did what was recommend and hired a developer to upgrade my theme and install the correct new PhP version.

    Thank you in advance for helping with this.
    Deborah

    Evgeny
    Keymaster
    Posts: 1006
    August 9, 2019 at 9:04 pm #44048

    Hi. Please send me access to your admin area in a private message. I will have a look. Thanks

    Deborah Hemstreet
    Spectator
    Posts: 17
    August 11, 2019 at 2:26 am #44054
    This reply has been marked as private.
    Evgeny
    Keymaster
    Posts: 1006
    August 11, 2019 at 8:06 pm #44058

    Hi. This really shouldn’t happen. What you need to do is the following: you install the premium child theme and Evolve plus. You transfer all the changes from your current child theme to the premium child theme, and then you need to activate it. Everything should be fine if you do it like that. Again, never forget to back everything up.

    Johannes Kaiser
    Spectator
    Posts: 1
    October 9, 2019 at 9:44 pm #44248
    This reply has been marked as private.
    John Crabtree
    Participant
    Posts: 2
    January 11, 2025 at 12:17 am #49655

    Hello, I just paid for the upgrade, but nothing has changed in WordPress …!! The upgrade button was within WP after logging in, so I assumed it would automatically know that I had paid, but no such luck. I got some emails, but nobody thought to include instructions for how to perform the upgrade, if it’s not automatic.

    I also note fearfully that all the chats above are from 2019, about the same time Theme4press’ Twitter feed died … before Covid. Hopefully I didn’t just throw my money in the wind!

    Any help is kindly appreciated!

    Evgeny
    Keymaster
    Posts: 1006
    January 11, 2025 at 9:25 am #49656

    Hi there, and thank you for your purchase. There’s nothing to fear – there are newer chats elsewhere. You need to download Evolve Plus, install it, activate it instead of the free version, and that’s it. Of course, accompanying plugins should also be installed manually, too. Or as part of design import.

    John Crabtree
    Participant
    Posts: 2
    January 12, 2025 at 12:46 am #49657

    Hi Evgeny,

    Thanks for your quick reply and I appreciate your help. I finally figured out what you meant, downloaded it from the website, uploaded and installed the zip file, and activated it. I think it’s working; I can now manipulate the bootstrap slider, which was the issue before.

    Your quick customer service has been very helpful. For the benefit of future clients, may I suggest that, upon payment, you send customer an email with a paragraph of detailed instructions, so that this is clear?

    Cheers,
    John

Viewing 10 replies - 1 through 10 (of 11 total)