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• Masa

  Spectator

  January 3, 2016 at 12:35 pm #23337

  

  Hi, social media icons do not appear in the footer area and I doubt if there is bug or something.

  I did as follows:
  Appearance>Customize>Social Media Links

  I made sure to save the entries, but nothing appears.
  Screen shot is here: http://www.crossculturalguide.jp/scshot.png

  In addition, once I get out of the Customize to Dashboard, link data that had been entered is gone, the field that had been filled are blank again.

  I tried it several times, and I am sure I saved the data.

  Am I missing to do anything?
  Appearance>Footer>Social Icon Options is checked.

Masa
Spectator
Posts: 8
January 4, 2016 at 5:15 am #23341

In addition to the above, I find that social media icons in “share this” in post do not appear.
Here’s the screen shot:

Denzel Chia
Moderator
Posts: 2656
January 4, 2016 at 6:39 am #23343

Hi,
I have no problem with the social media icons in footer.

Do you have any cache plugin installed?
If yes, clear the cache.
If you have server cache such as Varnish.
Clear it too.
Thanks!
Masa
Spectator
Posts: 8
January 4, 2016 at 8:04 am #23348

Thank you for the quick response.
I don’t use cache plugin in my side, so I have requested the hosting company about the cache.
I will feedback the result here.
Masa
Spectator
Posts: 8
January 4, 2016 at 8:48 am #23349

Hi. I checked with the server hosting company and they say that “No cache is applied” on my server.
And the problem is still there.
1) Social media icons do not appear in the footer section
2) Social media icons do not appear in “share this” section of blog post.
You can double check with my site: http://www.crossculturalguide.jp/
FYI, wordpress virsion is 4.4 and php version is 5.3
Thank you for your attention to this matter.
Masa
Spectator
Posts: 8
January 5, 2016 at 4:40 am #23361

Hi. This is for your information.
The web-server hositing company http://www.wadax.ne.jp/ agreed to investigate the problem by installing Alora theme under their environment. The company is one of the major players in Japan. Right now, I am speculating that anti-virus software applied on the server may be the cause of the problem.
I will feed back whatever they find.
I appreciate your efforts and supports.
Thank you.
Masa
Spectator
Posts: 8
January 5, 2016 at 8:17 am #23362

Hi. I just have got words from the support of the hosting company.
It turns out that Alora2.7.7 is not compatible with the environment.
Are you sure that php version 5.3.3 is compatible with Alora 2.7.7?
I did not find system requirement documentation anywhere, so I am asking this question just to make sure.
Thank you for your attention to this matter.
Denzel Chia
Moderator
Posts: 2656
January 5, 2016 at 10:29 am #23371

Hi,
I am using PHP 5.6.10
Don’t think there is much difference.
I am not seeing any HTML of your social icons in your footer.
Please check in Theme Options -> Social Media Links
Did you enter any URL in all the available text inputs?
Thank you.
Masa
Spectator
Posts: 8
January 5, 2016 at 11:06 am #23372

Hi. Thank you for your help.
Theme Options > Social Media Links ?
Not from Appearance > Customize > Social Media Links
I will try and let you know the results.
Thank you.
Masa
Spectator
Posts: 8
January 5, 2016 at 12:09 pm #23373

Hi. It works!
The difference between the two is the preview of the change, right?
I have no problem w/o the preview.
Thank you so much for your support.
Denzel Chia
Moderator
Posts: 2656
January 6, 2016 at 6:10 am #23380

Hi,
You are very welcome!
Yes, the difference is the preview.
Glad it worked for you.
I suggest you use only Appearance -> Theme Options, if you do not require preview.
This is much stable then Appearance -> Customize.
Best Regards,
Denzel

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